Property Name
Hilton Garden Inn Millenniium Center
Job Title
Night Auditor
Location
Georgia-Atlanta
Company Name
City
Atlanta
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
Yes
Accommodation
No
Industry
Hotel/Resort
Position Categories
Accounting
Other Benefits
Vacation, Medical, Dental, Vision, 401K

JHM Hotels, Inc. Job Opportunities and Hotel Careers

JHM Hotels, Inc. is a national multi-brand hotel company that has developed, acquired, owned, and operated hotels throughout the United States for more than 36 years. These years of growth have earned the company rich and varied experience in every facet of modern hotel development and management.

JHM Hotels has 40 properties with over 6,520 rooms and 1,500 associates with a concentration in key U.S. destinations such as Orlando, Atlanta, Miami, Charleston, SC and soon Washington, DC, along with a five-star luxury hotel in Surat, India. Operating under top performing franchise flags such as Hilton, Hyatt, Marriott, and Starwood, JHM is committed to being a premier lodging company. The company's mission statement shares this commitment with guests, associates and ownership.

The JHM "family" has grown by inviting highly qualified, performance-oriented professionals to join their team and continue to add chapters to the JHM Hotels success story. JHM continues to add to its portfolio through a well balanced and long term growth plan. New associates who are excited about developing a career with a dynamic, values-driven company and ready to be challenged are great candidates for becoming a part of this well-established, yet growing company.

JHM Hotels is an Equal Opportunity Employer and participates in the E-Verify program.

Candidates are offered an opportunity to explore a work environment where their hard work, dedication, integrity and commitment are the keys to their personal and professional growth. With a long standing history of promotion from within and a low turnover rate, which is significantly below the industry standards, the limits of a hospitality career with JHM are unending.

You will find JHM Hotels driven to be "a premier lodging company", never satisfied with the status quo and always searching for a better way to exceed associate, guest and owner expectations.

Job Description

Job Purpose

The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with JHM Hotels’ standards.

 

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to:  interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

 

Major Responsibilities

  • Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
  • Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing JHM Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
  • Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times.  In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
  • Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

 

Essential Job Functions

  • Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
  • Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
  • Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
  • Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
  • Completes all credit card transmittals, direct bills, and no show billings for the day.
  • Prepares all daily, monthly and yearly reports required by the property.
  • Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
  • Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
  • Professionally and competently operates the telephone system according JHM Hotels and Brand standards
  • Acts as manager on duty in the absence of the General Manager.
  • Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
  • Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.

Job Requirements

Experience/Education

College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required. Hilton brand experience preferred.

JHM Hotels is an Equal Employment Opportunity and E-Verify Employer. All Applicants are subject to background and substance abuse screening prior to any offr of employment.

If you are interested in this position go to our offically website at JHMhotels.com and fill out an application or you may send your resumes to Diane.Malloy@hilton.com