Night Auditor
Property Name:
TRYP Miami Bay Harbor
Job Title 
Night Auditor
Location: 
Florida-Miami
Company Name: 
Wyndham Hotel Group
City: 
Bay Harbor Islands
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Wyndham Hotel Group is searching for
a Night Auditor to work at the TRYP Miami-Bay Harbor, anticipated to
open in early 2018. 


The Night Auditor is responsible for
the preparation and disposition of all Night Audit work. The Night Auditor may
be responsible for all Front Office functions on the third shift. Complete the
Night Audit checklist for computer procedures daily. Balance the day’s work.
Generates all reports as required for Food and Beverage audit.  Maintain
proper record keeping (i.e., log books, etc.) according to standards. Complete
the initial direct bills. Attach all folio back-up to the bills. May
handle and follow through on all guest requests during the third shift. Night
Audit includes house laundry.


Essential Job Functions


Responsibilities include, but are
not limited to:


  • Responsible for the Guest Services function of the
    hotel
    : Promptly greet guests in a
    friendly and professional manner. Complete guest registration process,
    issue unit keys, and provide hotel information and area attractions.
    Accurately process all cash and credit card transactions in accordance
    with established procedures. Balance all cash receipts and work
    performed during shift and perform a bucket check on shift, post all guest
    charges, complete cashier and other reports, preparing deposit, and
    counting/securing of assigned bank. Complete check-out procedures. May
    routinely book guest reservations for individuals and/or groups. Check
    departure folios; verify daily cash sheets, ensuring all totals are
    accurate and posted correctly. Close and reset credit card system. Update
    no shows and run final night audit and associated reports. Interact with site
    accounting regarding all aspects of daily transactions, cash drops, credit
    cards etc


 


  • Maintain positive customer and associate relationships:
    Respond appropriately to guest
    inquiries and concerns to ensure total guest satisfaction. Handle
    guest issues to resolution in effort to improve the guest experience and
    escalate any outstanding guest inquiry or concern to management that may
    require additional monitoring or follow-up.  Make appropriate
    service recovery recommendations. Promote team work and quality service
    through daily communications and coordination with other departments.
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss
    Prevention, Hotel Operating Procedures, Guest Service Department
    Operating Procedure, and Standard Operating Procedures.
  • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me
    philosophy; be responsive to the needs of our guests, associates and all
    we come into contact with on the job, be respectful in every way; deliver
    a great experience. 
  • House Laundry / Public areas: Assist with house laundry to prepare for
    Housekeeping's arrival the next day. Keep lobby and public areas
    clean and presentable for guests.   
  • Performs other duties as needed








Education

High School
diploma or equivalent


    Knowledge and skills


    • Organizational
      Skills.
    • Excellent
      communication skills.
    • Acquires job
      skills and learns company policies and procedures to complete routine
      tasks
    • Ability to read
      and comprehend routine instructions, short correspondence and memos
    • Ability to give
      high priority to customer service
    • Ability to solve
      problems with a minimum of guidance
    • Ability to read,
      write and understand English
    • Basic office
      skills helpful including basic math, proper cash handling procedures
    • Must maintain a
      professional appearance and a Can-Do, positive attitude towards all guests
      and staff
    • Ability to
      multi-task and work in a fast paced environment
    • Must be people
      oriented and able to work independently or with others as needed
    • Must be detail
      oriented


    Technical Skills


    • PC Skills and
      knowledge
    • Accounting systems
      knowledge
    • Ability to use
      basic office equipment including Fax, copier, printer
    • Hotel Hospitality
      Front office accounting knowledge a plus
    • Must be able to
      easily and frequently change from one activity to another while operating
      a switchboard or computer keyboard


    Job experience


    Advertisement