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39ED1CCBA588DD39
Night Audit/Overnight Guest Service Agent Lead | La Jolla
Property Name
Estancia La Jolla Hotel & Spa
Job Title
Night Audit/Overnight Guest Service Agent Lead | La Jolla
Location
California-San Diego
Company Name
Estancia La Jolla Hotel & Spa
City
La Jolla
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk - Night Audit

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description


Are you an enthusiastic team player who enjoys working in a hospitality environment and providing outstanding service to customers on a consistent basis? Do you have a pro-active nature and an "I can help you" attitude and enjoy working with a team that appreciates it? Do you enjoy a variety of activities, are fast thinking and possess good follow through skills to ensure the job is done right?

If the answer is "Yes", then the Estancia La Jolla Hotel & Spa is looking for you!


The Overnight Guest Service Agent is the ambassador of the Front Desk. They must create and maintain a vibrant atmosphere while ensuring guest satisfaction. The work schedule is from 10:00pm - 7:00am.
 
Responsibilities include:

  • Initial on site contact for the Guest registration and check out process and communication of Hotel services and information
  • Collect Guest information and method of payment
  • Responds to Guest inquiries about the Resort and surrounding area
  • Resolve guest complaints appropriately and escalating when necessary
  • Coordinates Guest requests with other departments as required (bell, housekeeping, restaurants, outlets, etc.)
  • Use Common Sense safety and uphold all policies and procedures

Qualifications:

  • Previous customer related experience an asset 
  • Night audit experience preferred
  • Excellent communication skills and a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable, must be able to work evenings, weekends and holidays (able to work alone overnight)
  • Prior experience with Opera a plus

Physical Aspects of Position include but are not limited to the following: 

  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Ability to operate computer and process methods of payment

Estancia Hotel, LLC is an Equal Opportunity Employer and offers equal employment opportunity to all based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.

 


(ref. 13305)

Job Requirements


We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.