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7D5EA7AD7EFAAD6F
MOzen Host Person- On Call
Property Name:
Mandarin Oriental Hotel Las Vegas
Date Posted:
11/19/16 3:45 PM
Location:
US - NV - Las Vegas

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Mandarin Oriental, Las Vegas is a sophisticated luxury hotel and residences prominently located at the entrance of CityCenter, a magnificent urban resort destination at the heart of the Las Vegas Strip. Awarded the esteemed AAA Five Diamond Award rating and the coveted Forbes Five-Star award for our Hotel, Spa and Twist by Pierre Gagnaire, we offer spectacular accommodations, a relaxing Spa, fine-dining and legendary service.

Duties & Responsibilities:

  • Accept accurate and complete reservations
  • Assist and greet colleagues and guests in a professional manner
  • Use guest names and communicate them to the colleagues to ensure five
    Star/five diamond service
  • Assist in monitoring all guest needs and communicating them accordingly
  • Assist management team as needed
  • Follow the posted opening and closing duties
  • Take accurate and complete reservations
  • Provide excellent service at all times
  • Set and maintain the dining room environment and material perfectly clean
  • To have necessary knowledge of menu items to assist guest occasionally
  • Assist guest and colleagues courteously and efficiently
  • Use the guest name appropriately and communicate it to restaurant colleagues and managers so that they can use it as well
  • Coordinate set menus for small groups and distribute copies of the event form accordingly
  • Inform restaurant managers on a daily basis of reservations forecast
  • Share information of all upcoming events with the concierge team

Required Skills & Experience:

  • 1-2 years previous experience as a host/hostess/manager within a luxury food and
    beverage setting
  • Must have excellent communication skills both written and verbal in the English language
  • Ability to work a flexible schedule which includes am, pm, weekends and
    holidays
  • Must have proper phone etiquette and maintain hotel standards
  • Must have a working knowledge of computers
  • Must have working knowledge and experience using opentable.com
  • Maintain proper grooming standards, appearance and demeanor
  • Ability to handle multiple guest requests

Desirable

  • Multi-lingual

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position

(ref. 49527)
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D