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Mercato Cafe Attendant(s)

The Hilton Hotel Niagara Falls/Fallsview Hotel and

Location: CA - ON - Niagara Falls

25/11/16 10:05 PM
Hilton Niagara Falls/Fallsview Hotel and Suites
Job Details

What will it be like to work for this Hilton Niagara Falls/Fallsview?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

As a Mercato Attendant, you would be responsible for greeting and serving Guests beverages and/or food in the Mercato Market Cafe. This Team Member will brew, sell, promote and prepare beverages according to established recipes and standards while maintaining cleanliness of the outlet throughout the shift. The Mercato Attendant will also accurately total, process and collect payment from Guests by POS system.

Additional responsibilities include ensuring Mercato is well stocked; products are rotated and stored properly. This Team Member will assist Guests with any requests in a calm and professional manner, take ownership of Guest issues when they arise, and ensure that all Guests feel cared for, valued and respected.

 What are we looking for?

A Mercato Attendant serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:

H Hospitality - We're passionate about delivering exceptional guest experiences I

Integrity - We do the right thing, all the time

L Leadership - We're leaders in our industry and in our communities

T Teamwork - We're team players in everything we do

O Ownership - We're the owners of our actions and decisions

N Now - We operate with a sense of urgency and discipline



  • Previous experience handling cash transactions

  • Previous experience working in a similar café-type style atmosphere is an asset


  • Strong Guest service skills

  • Superb communication and interpersonal skills

  • Positive and professional attitude

Physical Demands

  • Must be able to lift and carry 10kg

  • Must be able to stand and walk for extended periods of time


  • Must be available to work a variety of all shifts (Days, evenings, weekends, and holidays)

  • Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)

This job posting is not exclusive or exhaustive list of all job functions that a Mercato Attendant will be asked to perform from time to time. This list is only a sample; a Mercato Attendant may be required to perform other duties.

Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Benefits : Travel discounts with Hilton Worldwide properties; Discounts
(ref. 16366)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Additional Details
Applicants who do not already have legal permission to work in Canada will not be considered.
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