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Meeting and Event Concierge
The Westin Indianapolis
US - IN - Indianapolis
Meeting and Event Concierge
The Westin Indianapolis
 
Indianapolis
IN
46204
11/8/17 6:00 PM
12/8/17
Hotel/Resort
Concierge Desk
No
 
Position Purpose: Act as liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas. This position provides a visible and accessible floor presence in order to anticipate, understand and act upon all client needs.

Proactively monitors customer functions, spending 95% of each day interacting with meeting professionals and their attendees to ensure customer satisfaction.

Reviews all relevant written communications (Group Resumes, Daily Event Lists, Banquet Event Orders, etc...) and verifies accuracy of room sets.

Meets with Meeting Professionals/Catering Customers prior to the start of the first event to verify meeting specifications and establish communication method (house phone, walkie talkie, etc...)

Remains accessible to Meeting Professionals/Catering Customers throughout assigned functions.

Continually inspects for cleanliness and maintenance of all function space, public areas and banquet areas. Coordinates with all operating departments to ensure top product quality.

Communicates any event changes in a timely manner to relevant operating departments and to the Convention/Catering Manager responsible for the group.

Attends all pre-event meetings and other meetings specified by the Director of Convention Services.

Facilitates communication from one shift to another.

Observes and enforces objectives and policies as set forth by the Director of Convention Services.

Assures compliance with all Starwood safety standards.

Provides daily support to the Convention Services Managers and Banquet Managers to ensure effective operation of either department, or any other supportive functions based upon the requirements of the hotel and guest needs and expectations.

Walking and standing are required most of the working day. This includes walking to and from meetings. Length of time of these tasks may vary from day to day and task to task.

Experience, Skills and Knowledge
Knowledge of basic and fundamental standards of Convention Services/Banquet department and general hotel operations.

Excellent interpersonal and sales related skills.

Excellent communication and organization skills.

Any combination of education, training, or experience that provides the required knowledge, skills and abilities. High School or equivalent, college degree preferred.

Basic computer skills, including, but not limited to, Microsoft Word, Excel and Delphi.

Availability

Available to work most days, evenings, weekends, and holidays.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.



Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.
 
USD
https://recruiting.adp.com/srccsh/public/RTI.home?r=5000279963806&c=1098041&d=ExternalCareerSite&rb=???

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving, yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.



Position Purpose: Act as liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas. This position provides a visible and accessible floor presence in order to anticipate, understand and act upon all client needs.

Proactively monitors customer functions, spending 95% of each day interacting with meeting professionals and their attendees to ensure customer satisfaction.

Reviews all relevant written communications (Group Resumes, Daily Event Lists, Banquet Event Orders, etc...) and verifies accuracy of room sets.

Meets with Meeting Professionals/Catering Customers prior to the start of the first event to verify meeting specifications and establish communication method (house phone, walkie talkie, etc...)

Remains accessible to Meeting Professionals/Catering Customers throughout assigned functions.

Continually inspects for cleanliness and maintenance of all function space, public areas and banquet areas. Coordinates with all operating departments to ensure top product quality.

Communicates any event changes in a timely manner to relevant operating departments and to the Convention/Catering Manager responsible for the group.

Attends all pre-event meetings and other meetings specified by the Director of Convention Services.

Facilitates communication from one shift to another.

Observes and enforces objectives and policies as set forth by the Director of Convention Services.

Assures compliance with all Starwood safety standards.

Provides daily support to the Convention Services Managers and Banquet Managers to ensure effective operation of either department, or any other supportive functions based upon the requirements of the hotel and guest needs and expectations.

Walking and standing are required most of the working day. This includes walking to and from meetings. Length of time of these tasks may vary from day to day and task to task.

Experience, Skills and Knowledge
Knowledge of basic and fundamental standards of Convention Services/Banquet department and general hotel operations.

Excellent interpersonal and sales related skills.

Excellent communication and organization skills.

Any combination of education, training, or experience that provides the required knowledge, skills and abilities. High School or equivalent, college degree preferred.

Basic computer skills, including, but not limited to, Microsoft Word, Excel and Delphi.

Availability

Available to work most days, evenings, weekends, and holidays.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.



Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled