Meeting and Conference Services Manager
Property Name:
Wyndham Hamilton Park
Job Title 
Meeting and Conference Services Manager
Location: 
New Jersey-Northern/Newark
Company Name: 
Wyndham Hotel Group
City: 
Florham Park
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com.


Job Summary

The
Meeting & Conference Services Manager is responsible for overseeing the operation
of the banquet set-up department and the coffee break department, and for assisting
to ensure successful events and functions in banquet operations. 

 
Duties & Job Functions
  • Associates
    must, at all times, be attentive, friendly, helpful, and courteous to all
    guests, managers, and fellow associates.
  • Oversee
    all aspects of the daily operation of the hotel’s banquet
    set-up and coffee break departments.
  • Work
    with the food and beverage manager and the executive chef and keep them
    informed of issues as they arise.
  • Keep
    immediate supervisor fully informed of all problems or matters requiring
    his/her attention.
  • Coordinate
    and monitor all phases of Loss Prevention within the department.
  • Prepare
    and submit required reports in a timely manner.
  • Monitor Banquet Event Orders to
    ascertain equipment needs and to comprehend business flow.
  • Assign associates to functions and
    room set-ups to maximize efficiency.
  • Work with other F&B managers and
    keep them informed of F&B issues as they arise.
  • Ensure
    compliance with SOP’s and procedures in all outlets.
  • Be
    visible on the floor and assist staff as needed during set-up.
  • Maintain revenue and payroll budgets;
    and meet budgeted productivity while keeping quality consistently high.
  • Be
    involved in and/or conduct departmental and hotel training.
  • Motivate,
    develop, and manage associates according to Wyndham S.O.P.'s.
  • Manage
    the interviewing process of candidates and follow standards for hiring
    approvals.
  • Write
    and deliver associate performance reviews in accordance with Wyndham standards.
  • Ensure
    compliance with SOP’s and procedures in department.
  • Ensure
    overall guest satisfaction.
  • Respond to guest complaints in a
    timely manner.
  • Comply with weekly and monthly
    forecasting procedures.
  • Ensure the training of department
    supervisors, and associates on SOP’s, report preparation and technical job
    tasks.
 
 
 
 
 
 
 
 
Complexity
  1. Level of decision making authority
    (nature and scope of decision-making, extent to which independent action is
    taken)
  • Empowered to make significant
    decisions regarding interviewing, hiring, disciplinary action, coaching,
    handling associate complaints, and scheduling
  • Has oversight of one or more components
    of the department.
  1. Level of autonomy (supervision
    received)
  • Ability to deviate from established
    procedures and make department specific decisions.
  • Exercise a significant degree of
    independent judgment
  1. The impact of his/her decision on the
    organization
  • Work may directly impact general
    business operations
  1. What, if any, are the supervisory
    responsibilities? Including titles that report into the position, approximate
    number of direct and indirect reports.
  • Due to size and complexity of
    operations, may have multiple direct reports including on the line supervisors,
    and hourly associates.
 

 


Education
& Experience
  • At least 3 years of progressive
    experience in a hotel or a related field; or a 4-year college degree and at
    least 1 years of related experience; or a 2-year college degree and 2 or more
    years of related experience.

  Physical
requirements
:

  •   Long hours sometimes required.
  •   Medium work - Exerting up to 50 pounds of
    force occasionally, and/or 20 pounds of force frequently or constantly to lift,
    carry, push, pull or otherwise move objects.
  General Requirements
  • Maintain a warm and friendly demeanor
    at all times.
  • Must be able to effectively
    communicate both verbally and written, and approach all encounters with all
    level of associates and guests in an attentive, friendly, courteous and Count
    On Me! service oriented manner.
  • Must be effective at listening to,
    understanding, and clarifying concerns raised by associates and guests.
  • Must be able to multitask and
    prioritize departmental functions to meet deadlines.
  • Attend all hotel required meetings and
    trainings.
  • Participate in M.O.D. coverage as
    required.
  • Maintain regular attendance in
    compliance with Wyndham Hotel Group Management Standards, as required by
    scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal
    appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotel Group
    Management Standards and regulations to encourage safe and efficient hotel
    operations.
  • Maximize efforts towards productivity,
    identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems,
    including anticipating, preventing, identifying and solving problems as
    necessary.
  • Must be able to understand and
    evaluate complex information, data, etc. from various sources to meet
    appropriate objectives.
  • Must be able to maintain
    confidentiality of information.
  • Perform other duties as requested by
    management.
  Wyndham Hotel Group is proud to be an Equal Opportunity Employer (Minorities/Female/Disability/Veterans)

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