Camp Anytime Management Group
Location: US - MD - Ocean City
REPORTS TO: Chief Operations Officer
SUPERVISES DIRECTLY: Resort Leadership Staff
SUPERVISES DIRECTLY OR INDIRECTLY: All property associates, vendors, consultants, service providers
Purpose for the Position: This position oversees all aspects of the property's operations, sales, fiscal and asset management and serves as the lead relationship manager between the property's ownership and Real Hospitality Group. The role includes overseeing disciplines that include but are not limited to General Managers, Controllers, Directors of Sales, Directors of Revenue Management, Front Office Managers, Food and Beverage Managers, Chefs, Beverage Managers, Chief Engineers, Parking Managers, and all designated leadership management personnel and their staffs. Regional Directors of Operation are responsible for the comprehensive operational and fiscal results of each property assigned to them, including but not limited to, drafting and complying with approved operating budgets, Guest Service Delivery that meets and exceeds franchise/brand and owner expectations, Quality Assurance Goals, AOS Goals, Physical Asset Maintenance, Contract Compliance and the completion of the entire scope of services outlined in the executed management agreement through the day to day management and oversight consistent with the expectations for any first class hotel operation.
- Provides professional and courteous service at all times.
- Be able to lead others by example.
- Provide hands on assistance when necessary.
- Maintain full and complete staffing levels in each property.
- Provide for training as necessary.
- Serve as the liaison/relationship manager between the hotel's ownership, franchise representative and management company.
- Champion all assigned franchise and brand standards, policies and procedures.
- Attend brand conferences and training meetings as required.
- Onboard and orientate all new property associates.
- Assist all department heads and leadership personnel with the accommodating of their respective duties and position descriptions.
- Be able to hire, discipline and terminate property associates within the guidelines and protocols outlined in the RHG Policy and Procedures Manual.
- All Risk Management and Life Safety initiatives as outlined in the RHG Policy and Procedures Manual.
- All duties assigned or not assigned that are consistent with a senior management representative of the Management Company.
MINIMUM EDUCATION: Bachelor's Degree in Hotel/Restaurant Management or Business Degree. Equivalent experience is acceptable.
MINIMUM EXPERIENCE: 3-5 years as a General Manager in a first class hotel operation.
MINIMUM SKILL REQUIREMENTS:
- Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access.
- Must have effective oral and written communication skills.
- Must have good analytical skills and decision-making ability.
- Must be able to work independently and multi-task, prioritizing as appropriate.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be physically and visually able to utilize the computer.
- Must be able to sit or stand for long periods at a time.
- Must have excellent verbal and written communication ability.
- Flexible in work hours/days. Must be able to travel.
- Must respond to multiple task interruptions in order to provide service to internal and external customers.
While this is intended to be an accurate reflection of the current job, RHG reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical development
Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, talking, hearing.
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.
Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price.
Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationships to Data, People and Things:
Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
People: Negotiating: Exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.
Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, object, materials.