Description
Inspired by history and authentic charm, we are rebuilding a modern luxury - and our team!
Introducing the first Autograph Collection Hotel in Canada; we will reopen this summer following a comprehensive multi-million dollar renovation.
A Maritime tradition in its second century of impeccable service, The Algonquin Resort blends old world charm with modern luxury and is one of Canada's premium historic seaside resorts. Overlooking the picturesque Passamaquoddy Bay sits the unique Tudor-style "Castle-by-the-Sea". Since 1889, this idyllic New Brunswick Resort has welcomed iconic leaders, world royalty and travelers with warm, authentic Maritime hospitality. Our newly renovated resort will include 234 guest rooms, a brand new indoor pool with a three storey waterslide, over 19,000 sq. ft of event space, fitness centre, spa, restaurant, lounge, clubhouse and the world class Algonquin Golf Course. The Autograph Collection is Marriott's ensemble of strikingly independent hotels. From near to far, iconic to historic, openly seductive to charmingly secluded, each destination has been curated for its bold originality, rich character and uncommon details.
Reporting to the General Manager, the main responsibilities of the Manager, Special Events and Promotions are to ensure the guest has a positive experience with The Algonquin Resort pre-during-post arrival. This role also plans events to ensure the guest is enjoying the Resort and destination to their full capacity and to ensure The Algonquin Resort is promoted online in the most positive way possible.
The Manager responsibilities include:
- Work closely with New Castle, Marriott, Sales, Marketing, and Community to build social media network to ensure effective reach. (Followership Size and Quality)
- Work closely with New Castle, Marriott, Sales, Marketing and Community to establish our social media strategy and content plan. Establish/Create a base of relevant content.
- Identify formal/informal tools for collecting and sharing voice of the customer. Including: online guest surveys, online reviews, and direct networking opportunities (manager receptions, lobby greeter, etc.
- Facilitate the collection and sharing of guest information to ensure the delivery of an exceptional memorable guest experience.
- Through regular audits, ensure the consistent delivery of the brand experience; particularly the execution of customer touch points that have been developed to differentiate our product and create special, memorable experiences.
- Working with Sales and Operations, facilitate the development and execution of special events and programs during low demand periods. Including: Resort Programming, Local and Regional Events.
- Work closely with New Castle, Sales and Marketing to develop and manage relevant and timely content. Ensure property team is actively listening on social channels and engaged to tell our brand story.
Requirements
EDUCATION & EXPERIENCE:
- Degree in Hospitality and Tourism or Business preferred
- Able to communicate on social platforms with a clear and consistent branded message.
- Knowledge and experience with primary social media channels.
- Experiencing reviewing and adapting to online analytics is useful.
- Experience leading (formal or informal) in a highly engaged service environment.
- Guest Services Experience in a resort environment an asset.
- Event Planning and Marketing experience is an asset.
TOOLS & EQUIPMENT:
- Computer, telephone, photocopy machine, fax machine, file cabinets, other office equipment.
PHYSICAL REQUIREMENTS:
- Long hours sometimes required.
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
MENTAL REQUIREMENTS:
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
If you feel that you are the ideal candidate, please complete the online application form at www.nchrjobs.com. Thank you for your interest, but only those candidates selected for an interview will be contacted.
About Us
IS PROVIDING FIRST-CLASS SERVICE SECOND NATURE FOR YOU?
Our team at The Algonquin is united in its commitment to a level of guest service that is unmatched in the industry. If you share our dedication, we would like to hear from you. See below for a list of positions we are currently seeking to fill.
The Algonquin is one of Canada’s most luxurious and legendary resorts. Rich in history, meticulously restored to its original splendour, and complete with every modern comfort you could desire, this year-round destination truly offers the best of the past with contemporary amenities.
The iconic building and its grounds are an oasis. Elegant guest rooms, contemporary dining, indoor and outdoor pools, waterslide, a pampering spa, private beach, manicured gardens, and cocktails on our historic veranda add up to a vacation to savour and remember. Venture off resort grounds and discover an entirely new escape.
New Castle Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.
Job Info
St. Andrews, NB
THE ALGONQUIN RESORT - ST. ANDREWS BY-THE-SEA
Posted on:
35000 - 39000 CAD
Position Available: Late Spring 2013
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Other: health, vision, dental, RRSP
Management Position: Yes
Description
Inspired by history and authentic charm, we are rebuilding a modern luxury - and our team!
Introducing the first Autograph Collection Hotel in Canada; we will reopen this summer following a comprehensive multi-million dollar renovation.
A Maritime tradition in its second century of impeccable service, The Algonquin Resort blends old world charm with modern luxury and is one of Canada's premium historic seaside resorts. Overlooking the picturesque Passamaquoddy Bay sits the unique Tudor-style "Castle-by-the-Sea". Since 1889, this idyllic New Brunswick Resort has welcomed iconic leaders, world royalty and travelers with warm, authentic Maritime hospitality. Our newly renovated resort will include 234 guest rooms, a brand new indoor pool with a three storey waterslide, over 19,000 sq. ft of event space, fitness centre, spa, restaurant, lounge, clubhouse and the world class Algonquin Golf Course. The Autograph Collection is Marriott's ensemble of strikingly independent hotels. From near to far, iconic to historic, openly seductive to charmingly secluded, each destination has been curated for its bold originality, rich character and uncommon details.
Reporting to the General Manager, the main responsibilities of the Manager, Special Events and Promotions are to ensure the guest has a positive experience with The Algonquin Resort pre-during-post arrival. This role also plans events to ensure the guest is enjoying the Resort and destination to their full capacity and to ensure The Algonquin Resort is promoted online in the most positive way possible.
The Manager responsibilities include:
- Work closely with New Castle, Marriott, Sales, Marketing, and Community to build social media network to ensure effective reach. (Followership Size and Quality)
- Work closely with New Castle, Marriott, Sales, Marketing and Community to establish our social media strategy and content plan. Establish/Create a base of relevant content.
- Identify formal/informal tools for collecting and sharing voice of the customer. Including: online guest surveys, online reviews, and direct networking opportunities (manager receptions, lobby greeter, etc.
- Facilitate the collection and sharing of guest information to ensure the delivery of an exceptional memorable guest experience.
- Through regular audits, ensure the consistent delivery of the brand experience; particularly the execution of customer touch points that have been developed to differentiate our product and create special, memorable experiences.
- Working with Sales and Operations, facilitate the development and execution of special events and programs during low demand periods. Including: Resort Programming, Local and Regional Events.
- Work closely with New Castle, Sales and Marketing to develop and manage relevant and timely content. Ensure property team is actively listening on social channels and engaged to tell our brand story.
Requirements
EDUCATION & EXPERIENCE:
- Degree in Hospitality and Tourism or Business preferred
- Able to communicate on social platforms with a clear and consistent branded message.
- Knowledge and experience with primary social media channels.
- Experiencing reviewing and adapting to online analytics is useful.
- Experience leading (formal or informal) in a highly engaged service environment.
- Guest Services Experience in a resort environment an asset.
- Event Planning and Marketing experience is an asset.
TOOLS & EQUIPMENT:
- Computer, telephone, photocopy machine, fax machine, file cabinets, other office equipment.
PHYSICAL REQUIREMENTS:
- Long hours sometimes required.
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
MENTAL REQUIREMENTS:
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
If you feel that you are the ideal candidate, please complete the online application form at www.nchrjobs.com. Thank you for your interest, but only those candidates selected for an interview will be contacted.
IS PROVIDING FIRST-CLASS SERVICE SECOND NATURE FOR YOU?
Our team at The Algonquin is united in its commitment to a level of guest service that is unmatched in the industry. If you share our dedication, we would like to hear from you. See below for a list of positions we are currently seeking to fill.
The Algonquin is one of Canada’s most luxurious and legendary resorts. Rich in history, meticulously restored to its original splendour, and complete with every modern comfort you could desire, this year-round destination truly offers the best of the past with contemporary amenities.
The iconic building and its grounds are an oasis. Elegant guest rooms, contemporary dining, indoor and outdoor pools, waterslide, a pampering spa, private beach, manicured gardens, and cocktails on our historic veranda add up to a vacation to savour and remember. Venture off resort grounds and discover an entirely new escape.
New Castle Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.
