Job Overview
Property Name:
La Quinta Inns & Suites
Job Title: 
Manager Loyalty Marketing
Location: 
Texas-Dallas/Fort Worth Metroplex
Company Name: 
City: 
Irving
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Yes
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
 
Fax: 
 
Email: 
 
Phone: 
 
 
Welcome to the Bright Side® at La Quinta Inns & Suites.

Who is La Quinta?
We help brighten the day of our busy, practical, hardworking travelers and help them take care of their business or leisure travel needs. We provide the best hotel rooms, warmest hotel atmosphere and most courteous service in our market segment at every hotel, every night.

  • Fastest growing limited-service hotels in the North America
  • Operate and provide franchise services with over 65,000 rooms in over 700 properties
  • Locations in 46 states plus Canada and Mexico under the names La Quinta Inns and La Quinta Inns & Suites
  • Based out of Dallas, Texas, over 9,000 employees nationwide work on the Bright Side

Our Goal, it's easy
We want for every guest to wake up on the bright side while staying at our hotel. We offer clean and comfortable guest rooms with a dose of advertising humor to help our guest feel optimistic and happy no matter what the day holds. A great portion of this comes directly from our employees attitudes. And as if that wasn't enough, we offer our guest free Bright Side™ breakfast, free hi-speed Internet while they stay with us and comfy beds. Many of our properties include pools and well equipped work-out facilities.

What sets us apart?
Every team member plays a vital role in the success of our family and growth. We are not a conglomerate of hotels brands that make decision on panel of "experts". We make an effort to know all our employees and help them grow through our training program. While we may be one of the largest owner-operators of hotels in North America, we are a family first.

Our Philosophy
At La Quinta, we have a culture by which we are never satisfied. It doesn't matter how well we have done something in the past or how well we may do it today, our goal is to continually improve. Our operating philosophy is very simple:

  • Take care of our employees
  • Take care of our guests
  • Keep the hotels spotlessly clean and well maintained

Everything we do at La Quinta truly revolves around our people, our product and our service.

Benefits
We work just as hard to create a work environment that's equally inviting and with many benefits:

  • Medical insurance
  • Dental insurance
  • Life insurance
  • Vision coverage
  • Disability
  • Paid vacation
  • Discounted hotel stay at all of our locations
  • Flex Spending account plans
  • 401K
Logo
At La Quinta, we serve busy, practical, hardworking travelers and take care of their business or leisure travel needs. We provide the best hotel rooms, warmest hotel atmosphere and most courteous service in our market segment at every hotel, every night. La Quinta Holdings Inc. (NYSE: LQ) is a leading owner, operator and franchisor of select-service hotels primarily serving the midscale and upper-midscale segments. The Company’s owned and franchised portfolio consists of more than 830 La Quinta Inn & Suites™ and La Quinta Inn™ branded hotels representing approximately 84,000 rooms located in 47 states, as well as in Canada and Mexico. La Quinta’s team is committed to providing guests with a refreshing and engaging experience. Our guests enjoy consistently clean and comfortable guest rooms and suites with many of the frills they would expect at higher priced hotels, such as our Free Bright Side Breakfast™ and refreshing swimming pools, all at some of the most affordable and competitive rates anywhere. And because we value your input and want to keep you coming back, we continually upgrade and refurbish our properties with modern amenities and useful services that you request. At every La Quinta hotel, you'll find a dedicated staff and comfortable, affordable lodging perfect for business or leisure travel. To learn more about our culture, benefits, career advancement, training & development opportunities, search for corporate and hotel management positions, or search for hourly hotel positions, click here: http://www.lq.com/lq/about/careers/index.jsp

POSITION SUMMARY:
The Loyalty Marketing Manager will serve in a communications and marketing managerial positon focused on leading creative efforts that optimally engage the brand, the company’s Loyalty program, and the company’s internal and external customers. The Manager will work closely with the company’s internal customers-operations, sales, franchise development and corporate communications and lead the company’s efforts in the field of education, engagement and motivation. This person will lead the La Quinta Returns efforts for Mexico and Latin America, serving as Latin America’s marketing and communications advisor to all functions in the company.

ESSENTIAL JOB FUNCTIONS:
* Manage Returns’ field engagement programs across all countries.
* Manage Returns call center operations – all escalations as well as education and training.
* Manage and enhance all technology and vendor platforms supporting Loyalty initiatives.
* Continually seek new program benefits and innovations and coordinate implementation.
* Develop and track program and platform key performance metrics and budget compliance.
* Lead creative efforts that lead to optimal engagement between the brand, the program and our internal and external customers.
* Partner with Analytics team to drive insights that impact program success and core segment growth.
* Manage Returns program for Mexico and Latin America – develop benefits and communications specific to that region.
* Act as “voice of the field” when evaluating new benefits or programs.
* Manage Returns-related Medallia metrics and programs to enable property-level continual improvement.
* Partner with Training department to develop continual education that reaches GEM, GM, RVP, FSD, and Owner.
* Develop ongoing Returns property-level engagement.
* Manage innovation projects to add or enhance Returns benefits.
* Represent Returns in cross-functional projects that affect Returns business across the company.
* Support call-center and guest/member services in Returns member escalations.

Zita Perez
Housekeeping Supervisor - Plano West
4 years & 11/mo on the job

"It's nice working for a company that you can feel proud about.  The hotels are nice and I enjoy working with the people."

Olga Harrison
Front Desk Service Representative - Plano West
6 years on the job

"I really enjoy my job - it's never boring at La Quinta."

Thalia Escalante
Front Desk Service Representative - Plano West
6 months on the job

"At La Quinta, management really cares about you - personally and professionally."
"La Quinta does a great job of training its employees. It's part of the reason I look forward to going to work."

Jaime Nicks
General Manager - Valdosta, VA
2 years & 8 mo w/ La Quinta


"La Quinta does an astounding job at bridging the gap between corporate executives and property level employees - other La Quinta team members are a simple call or email away when needed."

 

apply now                   email to a friend                    other jobs
For your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or
bank account information, or perform any sort of monetary transaction.