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Property Name
Dallas Fort Worth Embassy Suites
Job Title
Manager, Guest Services
Texas-Dallas/Fort Worth Metroplex
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Manager, Guest Services

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description

Embassy Suites DFW Airport North is seekin a full time Guest Services Manager to lead the front desk and bellstaff in providing exceptional service to our guests. Check out our newly renovated property at

1. Ensure exceptional guest service is being provided by the Front Office team.
2. Interview, train, counsel, schedule, supervise, and discipline Front Office associates, including desk clerks, night auditors, and bellmen.
3. Manage the seamless movement of guests in and out of the hotel.
4. Ensure that all Front Office employees complete their essential duties before their departure.
5. Accountable for managing the front office payroll and expense budgets.
6. Review all arrivals noting any special requests or challenges.
7. Ensure proper credit policies are followed.
8. Assist guests with services and requests.
9. Run and attend departmental training classes and seminars.
10. Perform any other job related duties as assigned.

Job Requirements

1. 3-5 years of front office manager experience in a full service hotel with at least 200 rooms.
2. Availability during peak operating hours including nights, weekends, holidays and special events.
3. High school diploma or equivalent preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Apply Now