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Manager, Front Office

JP - Osaka
Date Posted:
01/12/16 22:30
Company Name:
Conrad™ Hotels & Resorts
Newly opening Conrad Osaka in Summer 2017

A Front Office Manager with Conrad Hotels and Resorts supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Worldwide Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it's like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it's with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

* Supervise day-to-day Front Office operations
* Set departmental objectives, work schedules, budgets, policies, and procedures
* Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
* Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
* Maximize sales revenues through up-selling and marketing program
* Monitor Guest satisfaction reports and implement actions to improve results
* Maintain good communication and working relationships with all hotel departments

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?

Front Office Managers serving Conrad Hotels & Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Fluency in Japanese and English
  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • A Strong commercial/business sense and demonstration of sales capabilities
  • Excellent leadership skills, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs
Job Categories
Rooms - Front Office/Guest Services
Conrad Osaka
Entry Level Position