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Maintenance Manager
Property Name:
Residence Inn South Bend - Marriott
Job Title: 
Maintenance Manager
Indiana-Gary/South Bend
Company Name: 
South Bend
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 
We are a rapidly growing entrepreneurial hotel management company dedicated to creating value for our team members, our guests, our owners, and our communities.
If you are committed to delighting guests, playing well with others, and thriving under pressure, we offer exciting opportunities for you to perform a key role in our hotels' growth.
Why Portfolio?
Yes, Portfolio specializes in managing unique, boutique-style destination resorts and significant urban hotels in domestic and international markets.
Yes, Portfolio provides entrepreneurial, creative, and financially aware management for hotels that share a defined style and position in their respective marketplace.
Yet perhaps the best indication of how we work is our twelfth Compass Point standard by which we operate:
"We find ways to live, laugh, and learn as we do our best to provide stellar service to our guests. We realize we need to enjoy the time we spend together, because life is too short not to have a good time along the way."
Come join us!

SUMMARY:  The Maintenance Manager is primarily responsible for managing the daily operations of the engineering staff. S/He will promote a safe working environment and quality service to achieve maximum guest satisfaction. The Director of Maintenance will work with supervisors, inspectors, department heads, and other members of the housekeeping team to ensure maximum efficiency.

The Maintenance Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture.


  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

  • Maintain positive guest relations at all times.

  • Manage the day-to-day activities of the engineering department.

  • Direct, coordinate, and perform routine, preventative maintenance and repairs to obtain optimum efficiency of operations.

  • Communicate and enforce policies and procedures.

  • Prioritize, plan, schedule, assign, and supervise the engineering department with preventative tasks, work orders, and special projects.

  • Ensure timely and accurate completion of projects.

  • Ensure that staff report to work as scheduled. Document any late or absent employees.

  • Coordinate breaks and assign work duties to staff.

  • Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective duties.

  • Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.

  • Inspect, plan and ensure that all materials and equipment are in complete readiness for service.

  • Perform daily and weekly property inspections. Ensure property, grounds, and work areas are maintained to standard and that all safety equipment and conditions are up to code.

  • Control expenses within all areas of engineering.

  • Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

  • Establish and maintain department equipment and supply inventory levels.

  • Ensure security, cleanliness, preventive maintenance and repair of engineering tools, equipment and safety features, according to established procedures and within budget. 

  • Conduct departmental meetings to include a review of procedures and events which warrant special handling and detailed information.

  • Ensure maintenance staff is provided uniforms and name tags, and upholds grooming standards.

  • Promote sanitation, safety, security efforts, and guest services of the Hotel.

  • Follow hotel policy with lost/stolen items.

  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

    • Carry out any additional requests of management.

Associate is held accountable for all duties of this job and other duties as assigned.


  • High school diploma or equivalent

  • One to three years related experience and/or training

  • General knowledge of repairing/replacing plumbing systems, HVAC equipment, refrigeration and kitchen equipment

  • Knowledge of swimming pool maintenance and chemicals

  • Exceptional guest-focus

  • Supervisory experience

  • Fluency in other languages beneficial


  • Must be a United States citizen or possess a valid work permit

  • Must be able to read, write, and speak English

  • Must have exceptional communication skills when interacting

  • Must be able to accurately follow instructions, both verbally and written

  • Must have general computer skills including Microsoft Word and Excel

  • Must be detailed orientated and work well under pressure

  • Must be able to work in a fast paced environment

  • Must be professional in appearance and demeanor

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests

  • Must have excellent guest and associate relations skills.

  • Must be skilled in problem solving by identifying the problem and working through it

  • Possess strong leadership, motivational, organizational and verbal communication skills



  • Must be able to frequently stand up and move about the facility

  • Must be able to occasionally lift, carry, push & pull up to 50 lbs

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 

  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis

  • Must be able to frequently handle objects and equipment to maintain the facility

  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)

  • Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)

  • Must be able to work in variable room temperatures

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

(ref. 21500)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
© Portfolio Hotels & Resorts, LLC.
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