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Property Name
Austin Downtown
Job Title
Loyalty Ambassador
Management Position
Bonus Pay
Position Categories

Job Description


Austin Hotel Downtown

Downtown Austin

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Job Description:

The Loyalty Ambassador will effectively provide services personally or to immediately refer requests to the appropriate department manager.


* Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
* Create memorable experiences for our Select Guests during their stay.
* Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
* Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
* Arrange Select Guest and special occasion amenities via In-Room Dining.
* Conduct Loyalty Program training with other Front Office and hotel associates.
* Conduct monthly Loyalty meetings with relevant hotel associates.
* Promote the Select Guest program to guests that are current not members.
* Maintain Select Guest product inventories.
* Conduct guestroom inspections prior to Select Guest arrival.
* Will assist in Front Office operations as needed.
* Perform any other duties assigned by the Front Office Management.
* Be pleasant, smile and greet all guests, using surnames when obtained.
* Be actively engaged with our guests and deliver memorable guest experiences.
* Create unique, personalized WOW moments at every opportunity.
* Support the Lead Loyalty Ambassadador as requested.


* Previous customer/guest service experience; hotel and front office experience is strongly preferred.
* Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
* Previous cash handling and multi-phone usage experience highly preferred.
* Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
* Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
* Must be available to work nights, weekends, and holidays as requested. 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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