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23F658628B52753A
Property Name
Radisson Blu Aqua Hotel Chicago
Job Title
Lounge Server
City
Chicago
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Lounge Server

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:



Serves bar customers in a prompt and efficient manner




* Ensures proper set up of tables
* Inspects linen, silver, china and other items prior to using them
* Takes customer orders and provides suggestions for beverages and food
* Reports orders to bartenders; adds garnishes to drinks before serving
* Coordinates service with other servers
* Serves food and beverages to guests, refills beverages as needed
* Removes dirty glasses, linens and dishes from lounge area
* Responds to customer requests and complaints
* Cleans lounge area during and after events


Adheres to legal and/or Radisson Blu policies and standards


* Understands and follows the laws and guidelines for beverage service
* Closes out the customer's bill applying cash and credit cards in accordance with established procedures


Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations


* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
* Performs other duties required to provide the service brand behavior and genuine hospitality


Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.



REQUIREMENTS:


* High school diploma or GED required
* Three years experience in similar position within an upscale environment is preferred
* Basic skills in reading, writing, arithmetic
* Must be at least 21 years old in order to serve alcohol
* Must have excellent customer service skills
* Willing to work a flexible schedule including weekends and holidays
* Ability to relate to all levels of guests and management
* Must possess a strong team spirit

PHYSICAL DEMANDS:


* Ability to regularly lift up to 35 pounds and frequently lift and/or move up to 50 pounds
* Must be able to squat, bend, kneel and twist
* Ability to stand for long periods of time
* Perform repetitive hand and arm movements
* Must be able to hear with 100% accuracy with correction.
* Must be able to see to 20/20 vision with correction.

Job Requirements

*High school diploma or GED required
*Three years experience in similar position within an upscale environment is preferred
*Basic skills in reading, writing, arithmetic
*Must be at least 21 years old in order to serve alcohol
*Must have excellent customer service skills
*Willing to work a flexible schedule including weekends and holidays
*Ability to relate to all levels of guests and management
*Must possess a strong team spirit


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