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5D296B52DA612EDF
Loss Prevention Officer - PT (Fri & Sat - Overnight + Mon or Wed - PM)
Property Name
Hilton Waikiki Beach
Job Title
Loss Prevention Officer - PT (Fri & Sat - Overnight + Mon or Wed - PM)
City
Honolulu
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Administration

Stanford's Corporate Culture


Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description


BENEFITS:

  • MEDICAL/ DENTAL/ VISION/ PHARM - competitive rates with LOW co-pay for up to Family and Domestic Partner coverage
  • SUPPLEMENTAL INSURANCE - Accidental/ Critical Illness
  • 401K - Company match through well-known provider
  • LIFE INSURANCE - coverage for Full Time benefit eligible Team Members
  • HILTON TRAVEL - Room discount program
  • VACATION & PERSONAL HOLIDAY - Use this benefit at the time of request. Also included is Personal Holiday "Floating" for your off Holiday schedule

AREAS OF RESPONSIBILITY:

Creates guest satisfaction by exceeding guest expectations

  • Owns the Welcome for all customer contact.

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

  • Uses Active Listening Skills when resolving guest problems

  • Notices when the guest is not satisfied, and takes ownership of the problem until it is resolved. Utilized resources such as the Service Recovery Toolbox to aid in resolution.

Detects potential sources of security problems, safety and fire hazards by maintaining surveillance of the hotel

  • Patrols hotel on a regular basis

  • Ensures all hotel entrances are secured and re-opened per hotel policy.

  • Ensures that function space and offices are secured each night.

  • Completes daily security log, including pertinent information from the shift.

  • Monitors driveway areas during heavy function or busy periods to ensure a safe traffic flow.

Handles complaints, investigates and thoroughly reports on customer or team member injuries, worker’s compensations claims, thefts, assaults, lost property, car accidents, loud parties, vandalism and other customer complaints as necessary.

  • Takes appropriate action on hotel cleanliness issues and general hotel services.

Responds immediately to all emergencies, and coordinates the partial or complete evacuation of the hotel when necessary.

REQUIREMENTS:

  • Ability to work flexible shifts/schedules including nights, weekend, holidays.
  • Ability to work alone effectively with little or no supervision
  • Ability to communicate verbally & in writing effectively in English
  • Ability to read and understand effectively in English
  • Positive, service oriented attitudes towards our customers, team members, and company.
  • Ability to attend, retain, and put to use information provided in required hotel training, both in person and online.
  • Ability to be CPR/FA/AED/FS Certified

PHYSICAL REQUIREMENTS:

  • Ability to stand and walk (including up and down stairs) for long periods of time (typically 80% of the shift) while performing patrols.
  • Able to move and react quickly while responding to operational demands such as responding to an emergency.
  • Ability to bend, stoop, squat, reach overhead, grasp, lift, and twist upper body, while investigating incidents.
  • Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers.
  • Daily works in outside weather conditions which may be humid or cold/windy.

Job Requirements


Skills

Preferred

Time-Management Intermediate Teamwork Intermediate Problem Solving Intermediate Multi-Tasking Intermediate Detail Oriented Intermediate Decision Making Intermediate Customer Service Intermediate Critical Thinking Intermediate Conflict Resolution Intermediate Behaviors

Preferred

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

:

Motivations

Preferred

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

:

EducationExperience

Required

2-4 years: Security

Licenses & Certifications

Required

First Aid

CPR