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Loss Prevention Officer | Huntington Beach CA
Property Name
Paséa Hotel & Spa
Job Title
Loss Prevention Officer | Huntington Beach CA
California-Orange County/Anaheim
Company Name
Huntington Beach
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description

Job Summary:

A Loss Prevention Officer is responsible for ensuring the safety of hotel property, assets, guests, visitors and team members of the Paséa Hotel & Spa.

Essential Duties/Responsibilities:

  • Patrols hotel/resort property to ensure the safety of guests and team members and to protect all hotel assets. Answers house calls, assists guests and team members with respect to safety, security and hotel operations. Assists injured guests and team members, ensuring documentation and disposition of reports.
  • Writes incident and accidents reports
  • Maintains accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and team member and guest interaction.
  • Administers property's key control policy. Provides key assistance, lock programming and related investigations as requested or required.
  • Resolves guest complaints and anticipates potential problems by reviewing and monitoring incident reports and responding to all unusual events or circumstances, missing items, or alleged theft. Responsible for securing and maintaining Lost & Found items.
  • Follows all safety and security policies and procedures.

 Job Requirements:

  • High school diploma or general education degree (GED), or equivalent combination of education and experience. Specialized police or security training preferred.
  • Two years of experience in related security position. Hotel or resort experience preferred.
  • Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
  • Ability to multi-task.
  • Must be flexible in schedule, including evenings, weekends and holidays
  • Must maintain a clean appearance and professional demeanor.

Physical Requirements: 
While performing the duties of the job the team member regularly stands for sustained periods of time or walks from one work area to another. Emergency situations may require running to secure a situation or provide emergency response. While performing the duties of the job the team member regularly uses fingers to enter data into computer, operate telephone/office equipment, and use radio equipment. The team member frequently grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. Repetitive motions are made while entering data into computers. The team member occasionally stoops, kneels and crouches. The team member regularly talks and hears to answer phones and communicate with guests or staff. Exerts up to 25 pounds of force frequently. Must be able to occasionally exert up to 250 pounds of force to move people or objects in an emergency situation. The team member is required to have close visual acuity to view telephone and radio, computer terminal, documents and guests. The team member is required to have visual acuity to operate motor vehicles or heavy equipment. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities to assess and provide required security measures and threats.

The team member is subject to environmental conditions found working outdoors and

indoors. Exposed to weather conditions such as wind, rain, cold and hot climate

temperatures while working outside. The noise level is moderate. The team member is

subject to hazards, which include proximity to electrical current found in office, related

equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts.

Paséa Hotel & Spa is an equal opportunity and E-Verify employer M/F/V/D


(ref. 22148)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.