Lobby Lounge - Server

Swissôtel Grand Shanghai

Location: CN - Shanghai

21/11/16 03:30
Job Details
“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions.

guests in The Flow Lounge & Bar in the lobby can relax over a morning coffee, afternoon tea and scones, or pre and post-dinner cocktails. For true chocoholics, the Swiss Gourmet is a wonderland of homemade chocolates in innovative flavours, all irresistibly presented. The glass-encased chocolate workshop perfectly showcases the talents of the Swiss pastry chef who uses only the finest chocolate to make elaborate confections to satisfy the cravings of any chocolate aficionado.

To strengthen our team, we are looking for:

Lobby Lounge - Server

Position Objective: while this position is
an introductory level position within our Lobby Lounge service team, it is an
ideal position for you to learn and contribute to ensuring a high quality and consistent
service experience for our guests and patrons of the hotel and thereby
contributes to and supporting the reputation of our hotel.

* Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture. Answer telephones according to Swissotel standards and take guest reservations or provide information regarding the restaurant.
* Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
* To be visible in the operation, provide recognition, promote good public relations, and handle special requests for guests, clients, and group contacts.


We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

· Previous service experience an asset

· Previous point of sale system experience an asset, but not required

· Excellent communication and organizational skills

· Highly responsible & reliable

· Ability to work well under pressure in a fast paced environment

· Ability to work cohesively with fellow colleagues as part of a team

· Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position: (only for colleague level up to supervisor)

Physical aspects of the position include but are not limited to the following:
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you are interested in embarking on a challenging career with us, we invite you to submit your application online.

Swissôtel is an Equal Opportunity Employer.

Job Level
: Colleague

: Full-time

: Rotating / Shift Work

: No

Closing Date
: 12.Dec.2016, 8:59:00 PM

Job Number: