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Position Details

Loews Royal Pacific Resort
Loews Royal Pacific Resort
Management Position:
Entry-level Position:
Position Categories:
Concierge Desk

Lobby Concierge

Position Summary
Job Specific 90%
• Greets guests in a warm, friendly, and professional manner
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
• Familiar with local dining, shopping, and entertainment offerings
• Is completely conversant in all information in the Concierge Fact Book
• Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
• Becomes familiar with guest names and acknowledges them by name
• Serves each guest on a one-to-one basis with utmost courtesy
• Personalizes all services and anticipates guest requests whenever possible
• Makes dining, theater, tour, travel, and other arrangements for hotel guests
• Assists guests with transportation needs
• Arranges childcare
• Presents guest orientation sessions for new arrivals
• Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
• Works closely with in-house vendors to satisfy guest entertainment needs
• Constantly displays outstanding communication and guest relations skills
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors – both in face to face discussions and over the telephone
• Answers telephone in accordance with Loews Hotels standards
• Takes a proactive role in providing assistance in the hotel lobby
• Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
• Maintains inventory of local maps and brochures
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
• Retrieves guest messages from PMS or Concierge Database
• Conducts Random Guest Survey Calls in accordance with hotel policy
• Other duties as assigned

General 10%
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Attendance in conformance with standards
• May be required to work varying schedules to reflect business needs of the hotel
• Required to attend all training sessions and meetings
• Ability to perform “Physical Requirements” and “Mental Effort Requirements” as explained below
Required Skills and Experience
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Excellent communication skills – oral and written
• Outstanding guest service skills
• Thorough knowledge of the local area including restaurants, attractions, and shops
• Minimum one year Front Desk or Concierge experience in a similar quality hotel
• Able to work a flexible schedule, including weekends and holidays
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V