Lobby Ambassador

Fairmont Amman

Location: JO - Amman

21/11/16 17:30
Job Details
Lobby Ambassador

Providing engaging, sincere, personalized service is one of the ways our Colleagues are at Fairmont Hotels & Resorts. Be an ambassador for your hotel and our exceptional guest experience as a Lobby Ambassador, where your warm greeting and attentive service will let our guests know – they have arrived!

Hotel Overview:

The Fairmont Amman will feature 290 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.

Summary of Responsibilities:

Reporting to the Front Office Director, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Greet all guest as they enter and exit the hotel while ensuring service standards are followed

* Engage in conversation with first time visitors, showing them the lobby and offering directions as required

* Assist guests regarding hotel facilities and promotions in an informative and helpful way

* To follow department policies, procedures and service standards

* To follow all safety policies

* Other duties as assigned


Previous guest service experience required

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal communication skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:

Please note that you must be eligible to live and work in Jordan.