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Position Details

Universal's Cabana Bay Beach Resort
Universal's Cabana Bay Beach Resort
Management Position:
Entry-level Position:
Position Categories:

Linen Room Attendant

Position Summary
Ensures that housekeeping carts are stocked per the Hostar system. Ensures that linen is preserved in a clean and orderly condition.
Job Specific 90%
• Reports to work as scheduled, in proper uniform, as per personal appearance standards
• Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department
• Transports linen bins and supplies to stocking areas
• Pulls all mobiles and Tote carriers to stocking areas
• Operates services elevators safely and efficiently
• Keeps work safe and clean while restocking the area, allowing other business to continue without interruption
• Applies excellent guest relations skills when interacting with guests
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
• Performs all duties in a timely and professional manner
• Applies teamwork skills at all times
• Uses proper chemicals when cleaning as described by the department’s procedures
• Follows drawer color codes to properly stock linen and supplies
• Replenishes all drawers linen, supplies, glasses and chemicals
• Ensures that the Housekeeping closets are neat, organized, and secure
• Uses glass washer to clean glasses and mugs
• Refills spray bottles with cleaning chemicals
• Wipes down and/or cleans Room Attendant mobile transport equipment
• Properly uses and maintains equipment and supplies
• Cleans up restocking areas at end of stocking area
• Returns all linen to housekeeping for consolidation of bins
• Returns all supplies both unused drawers and partial drawers to pick station.
• Notes any problems or shortages of an area for linen or supplies
• Reports all linen shortages to a Housekeeping Manager
• Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
• Turns lost and found items into Security in accordance with hotel standards
• Operates and maintains the following equipment (once trained): pulling linen carts, power assisted mobiles, tote collectors
• Attends all department meetings as scheduled
• Special projects and other duties as assigned
• Other duties as assigned which may include cleaning of guest rooms as a Guest Room Attendant. Performing duties of a Turndown Attendant or any task needed in the administration of housekeeping services as directed by the Director of Housekeeping
General 10%
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
Required Skills and Experience
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
• Good service skills
• Ability to work as part of a dynamic team to consistently deliver a quality product
• Able to handle objects, reach with arms and hands, push a cart weighing 100-150 lbs., and lift 50-70 lbs.
• Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment
• Able to work a flexible schedule, including weekends and holidays

Previous housekeeping experience is preferred but not required

Qualification Standards
Education: High School Diploma or equivalent
Experience: Previous housekeeping preferred
Licenses or Certificates: N/A
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V