The Lifeguard Supervisor will oversee day to day operations for the site’s lifeguard function in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards. The Lifeguard Supervisor will lead, plan, direct, hire, train, schedule and supervise lifeguards. The Lifeguard Supervisor will perform safety inspections; maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System for chemicals (GHS) regulations.
Essential Job Functions
Responsibilities include, but are not limited to:
Responsible for overseeing the lifeguard function of the resort: Provide direction and supervision of Lifeguards ensuring that the lifeguards perform their job functions to the resorts expected level of service.. Enforce all safety rules. Performs all lifeguard responsibilities including monitoring pool activities, applying first aid, and performing water rescues as necessary. Fills in for lifeguards as necessary. Schedule lifeguards to ensure that adequate coverage of pool areas are maintained during operating hours. Inform management of pool maintenance needs including cleaning, chemical adjustments, and repairs. Inventory supplies or equipment and maintain par levels. Ensure your area of responsibility meets all company and compliance standards. Demonstrate and apply broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations.
(25 % time)
Maintain positive customer and associate relationships: Respond appropriately t
o guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to improve the guest experience and escalate any outstanding guest inquiry or concern requiring additional monitoring or follow-up, to management. Demonstrate an ability to motivate and communicate expectations with humility and respect. Promote team work and quality service through daily communications and coordination with other departments. Orient new lifeguards to job duties and responsibilities. Ensure that all lifeguards are current on their training and certifications and that lifeguards are fully competent in first aid, CPR, and all water rescue techniques. Partner with Human Resources and department leadership to minimize employee relations issues. ( 25 % time)
Build a “Count On Me” Culture: Embrace and exhibit the highest level of ethics and integrity consistent with company standards. Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (25% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Activities Department Operating Procedure, and Standard Operating Procedures. (15% time)
Manage and support all financial aspects of the activities department: Collaborate with Activities Manager on department financial. Identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. ( 5 % time)
Performs other duties as needed (5% time)