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Lead Spa Receptionist
Hawks Cay Resort
US - FL - Duck Key
Lead Spa Receptionist
Hawks Cay Resort
 
Duck Key
FL
33050
8/9/17 6:00 PM
9/8/17
Hotel/Resort
Administration, Customer Service, Spa
No
 
TITLE: SPA -- Lead Spa Coordinator REPORTING RELATIONSHIP: Reports directly to the Spa Manager, and in his / her absence, consults with the Resort Manager. OVERVIEW: The Lead Spa Coordinator is responsible to manage the spa's front desk operations including being the point of contact for groups, brides, and other special attention guests, maintaining the appearance of the spa and fitness center, implementing revenue generating strategies, and training new associates. The Lead Spa Coordinator is responsible for overall operations of the spa in the absence of the Spa Manager. JOB SUMMARY: 1. Must be a "problem solver," capable of quickly and efficiently resolving guest complaints regarding product or service, rates, and personnel performance standards. 2. Must be totally knowledgeable regarding the source and location of all supplies and inventory, and for maintaining adequate levels of supplies to conform to revenue opportunities while maintaining operating and budgetary integrity. 3. Must be capable of quickly determining current and future availability of appointments and be thoroughly knowledgeable in all aspects of the operation of the spa reservations desk in order to be able to respond rapidly to requests for appointments. 4. Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, fitness equipment, grounds and back of house areas. Keep accurate records of warranties and work in progress. Maintain a daily log of facility safety and cleanliness checks. 5. Supervise, and coordinate the scheduling of work staff required for reception desk. 6. Be fully competent in making reservations, billing clients, and in rectifying billing or reservation errors. 7. Develop revenue enhancing and cost saving strategies and present to spa supervisor for review. 8. Develop and implement strategies for massage and treatment options in off -- spa locations to maximize revenue and increase exposure. 9. Stock a sufficient supply of forms, inventory, and supplies to ensure proper and continued operation in all areas of the spa. 10. Be totally knowledgeable in the resort's, spa's and other emergency procedures, to include the review of action to be taken, including evacuation plans, in case of fire, bomb threat, or natural disaster, and action to be taken in regard to other incidents, such as rape, robbery, burglary, or medical emergency and to ensure that all subordinate staff are fully trained and capable of responding according to resort policies and procedures. 11. Take the necessary precautions to safe-guard at all times the resort's funds, records, and equipment entrusted to the departments in his/her area of responsibility. 12. Acts as a leader in the absence of the Spa Manager and maintains established guidelines. THE SPA SUPERVISOR DOES NOT HAVE THE AUTHORITY TO: 1. Hire or terminate another resort associate 2. Issue written warning to another resort associate 3. Alter future work schedules for associates outside of the spa 4. Receive deliveries of goods for other departments 5. Alter any resort policies or procedures, unless a serious safety situation, e.g., life / property threatening occurs, in which it is advisable to do so. QUALIFICATIONS: Applicants should be college graduates; preferably with a background in physical education, sales, or spa administration. Applicants should have two to three years of experience in a customer service capacity in high-end retail or hotel environments. Additional requirements include excellent oral and written communication skills and excellent organizational skills. The ability to graciously deal with the general public (resort guests, staff, and visitors) in a warm, friendly and courteously is essential. Demonstrated, capable leadership is essential. PHYSICAL REQUIREMENTS: Although this position is not necessarily one that is physically strenuous, there will be occasions to lift cartons of merchandise from 30 to 50 lbs. Applicants should be in excellent physical condition with a strong back, arms, and legs; capable of reaching and bending without difficulty. Applicants must be neat, well-groomed, well-poised, and possess a pleasant voice and demeanor. Must be able to establish a rapport with our guests and customers, dealing with them in a warm, friendly, and courteous manner at all times. NOTE: The above declarations are not intended to be an "all-inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This document is not intended to be and does not constitute any form of employment contract or agreement.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.
 
USD
https://recruiting.adp.com/srccsh/public/RTI.home?r=5000234265106&c=1098041&d=ExternalCareerSite&rb=???

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving, yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.



TITLE: SPA -- Lead Spa Coordinator REPORTING RELATIONSHIP: Reports directly to the Spa Manager, and in his / her absence, consults with the Resort Manager. OVERVIEW: The Lead Spa Coordinator is responsible to manage the spa's front desk operations including being the point of contact for groups, brides, and other special attention guests, maintaining the appearance of the spa and fitness center, implementing revenue generating strategies, and training new associates. The Lead Spa Coordinator is responsible for overall operations of the spa in the absence of the Spa Manager. JOB SUMMARY: 1. Must be a "problem solver," capable of quickly and efficiently resolving guest complaints regarding product or service, rates, and personnel performance standards. 2. Must be totally knowledgeable regarding the source and location of all supplies and inventory, and for maintaining adequate levels of supplies to conform to revenue opportunities while maintaining operating and budgetary integrity. 3. Must be capable of quickly determining current and future availability of appointments and be thoroughly knowledgeable in all aspects of the operation of the spa reservations desk in order to be able to respond rapidly to requests for appointments. 4. Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, fitness equipment, grounds and back of house areas. Keep accurate records of warranties and work in progress. Maintain a daily log of facility safety and cleanliness checks. 5. Supervise, and coordinate the scheduling of work staff required for reception desk. 6. Be fully competent in making reservations, billing clients, and in rectifying billing or reservation errors. 7. Develop revenue enhancing and cost saving strategies and present to spa supervisor for review. 8. Develop and implement strategies for massage and treatment options in off -- spa locations to maximize revenue and increase exposure. 9. Stock a sufficient supply of forms, inventory, and supplies to ensure proper and continued operation in all areas of the spa. 10. Be totally knowledgeable in the resort's, spa's and other emergency procedures, to include the review of action to be taken, including evacuation plans, in case of fire, bomb threat, or natural disaster, and action to be taken in regard to other incidents, such as rape, robbery, burglary, or medical emergency and to ensure that all subordinate staff are fully trained and capable of responding according to resort policies and procedures. 11. Take the necessary precautions to safe-guard at all times the resort's funds, records, and equipment entrusted to the departments in his/her area of responsibility. 12. Acts as a leader in the absence of the Spa Manager and maintains established guidelines. THE SPA SUPERVISOR DOES NOT HAVE THE AUTHORITY TO: 1. Hire or terminate another resort associate 2. Issue written warning to another resort associate 3. Alter future work schedules for associates outside of the spa 4. Receive deliveries of goods for other departments 5. Alter any resort policies or procedures, unless a serious safety situation, e.g., life / property threatening occurs, in which it is advisable to do so. QUALIFICATIONS: Applicants should be college graduates; preferably with a background in physical education, sales, or spa administration. Applicants should have two to three years of experience in a customer service capacity in high-end retail or hotel environments. Additional requirements include excellent oral and written communication skills and excellent organizational skills. The ability to graciously deal with the general public (resort guests, staff, and visitors) in a warm, friendly and courteously is essential. Demonstrated, capable leadership is essential. PHYSICAL REQUIREMENTS: Although this position is not necessarily one that is physically strenuous, there will be occasions to lift cartons of merchandise from 30 to 50 lbs. Applicants should be in excellent physical condition with a strong back, arms, and legs; capable of reaching and bending without difficulty. Applicants must be neat, well-groomed, well-poised, and possess a pleasant voice and demeanor. Must be able to establish a rapport with our guests and customers, dealing with them in a warm, friendly, and courteous manner at all times. NOTE: The above declarations are not intended to be an "all-inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This document is not intended to be and does not constitute any form of employment contract or agreement.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled