Lead Server/Supervisor
Property Name:
Dolce - The Alexander
Job Title 
Lead Server/Supervisor
Location: 
Indiana-Indianapolis
Company Name: 
Wyndham Hotel Group
City: 
Indianapolis
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

The
Alexander offers its guests an exciting take on hospitality by transforming
guest rooms, restaurants, and event spaces into enthralling havens for
commissioned works of art. Undeniably contemporary, but always comfortable, The
Alexander is destined to become a premier destination for business
professionals, art lovers, gourmands, and other cultured clientele.


Each
one of our 157 guest rooms and 52 extended stay units focus on creating a
relaxed environment for work or rest while enlivening the senses with pops of
color and eye-catching art. Guests will discover the same, infectious energy in
The Alexander’s stylish and inviting restaurants, which serve culinary works of
art for breakfast, lunch, and dinner. Perfect for unforgettable celebrations
and exceptional meetings, every inch of the 16,500 square feet of event space
exudes elegance and creativity.


The
Alexander offers up a refreshing dose of local color and flavor, and promises a
unique Indianapolis experience for passionate travelers.

Wyndham Hotel Group is searching for a LeadPlat 99 Server/Supervisor to work at the art-centric Alexander Hotel in Indianapolis, IN. This position is responsible for providing all guests seated in Plat 99 with an enjoyable experience, through quality service in the most efficient manner at all times.

Responsibilities will include but not be limited to:

  • Provides guests with exceptional service in order to achieve customer satisfaction.
  • Reviews the menu and becomes thoroughly familiar with food and beverage items and means of preparation being offered that day, including the ingredients, preparation, sauces, spirits and garnishes as well as the wine list, what cocktails compliment which food items, and why.
  • Checks with manager for assigned station. Ensures station is properly set up and cleaned before, during, and after shift.
  • Greets guests in a friendly and courteous manner and explains any specials and/or restaurant/lounge promotions for guest awareness.
  • Takes guests’ cocktail and food orders, answering all menu questions, making helpful suggestions, and citing a favorite item.
  • Presents properly written food check to kitchen/bar, informing of particulars in the order being placed; when complete, retrieve order, confirm its accuracy, and deliver to guest along with appropriate condiments.
  • Anticipates guests’ needs.
  • Practices “clean as you go” techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied at all times.
  • Closes all guest checks in a timely manner, ensuring all checks are properly signed and printed.

Basic Qualifications

  • Minimum formal education of some high school and a minimum one year job-related experience preferred.

 

Preferred Qualifications

  • Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
  • Must be able to abide by the company appearance standards and compliance with the designated uniform.
  • Dedicated to exceeding service standards and providing services and standards to the highest caliber.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Proficiency in oral and written communication skills in English.
  • Must be able to work variable shift, weekends, holidays, and special events, as needed.
  • Must have employment eligibility in the U.S.

 

Physical requirements:

 

·         Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

·         Must be able to lift up to 20 lbs. and work the majority of shift on feet.

·         Frequently is required to talk or hear.

 

 

 

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