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7E61DBF19446D738
Lead IT Technician
Property Name
Terranea Resort
Job Title
Lead IT Technician
Location
California-Los Angeles/Long Beach
Company Name
City
Rancho Palos Verdes
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Administration

Dramatically poised at the edge of the Pacific Ocean on the Palos Verdes Peninsula, Terranea's 102 acres are infused with the elegance of a classic Mediterranean estate, the casual energy of coastal Southern California, and countless ways to spend your days - all tied together with authentic, genuine hospitality and a deep respect for this irreplaceable oceanfront setting. A gracious, old-world ambiance permeates the grounds, from the resort lobby and outdoor gardens, to private terraces and inviting courtyards with outdoor fireplaces.

Located just south of Los Angeles, Terranea offers a 582-room resort, including a luxurious collection of residential bungalows, casitas and villas. The resort features a host of world-class amenities, such as The Links at Terranea, an award-winning 9-hole, par 3 golf course, the spectacular Spa at Terranea, three ocean view pools, family-friendly activities, and a collection of eight distinctive restaurants, bars, cafés and lounges.

Job Description


Job OverviewResponsible for the IT function for the entire resort.  Ensure that all systems are accurately maintained and prompt response to IT requests are made. Ensure that all resort policies and procedures are adhered to per PCI, corporate and property standards.Essential Functions
  • Administration, security, installation, configuration, and troubleshooting of all site hardware and software.
  • Support of end user, infrastructure, back office and guest environments.  
  • Develop and maintaining documentation of all hardware, systems and software licensing. 
  • Technical on site project assistance for installations and upgrades of property systems and hardware.
  • Vendor communication.
  • Maintain DH&R IT audit compliance.
  • Maintain PCI compliance.
  • Communicate and enforce adherence to all DH&R IT security standards, practices and requirements.
  • Technology implementer partnering with site departments to develop criterion for software system implementation, upgrades and enhancements.
  • Elevate issues as appropriate to senior IT resources after due diligence and review.
  • Liaison for communication of DH&R IT requirements, practices and standards to site.
  • Provide on call 24x7 error resolution for site hardware and systems. 
  • Administration, security, installation, configuration, and troubleshooting of all Micros hardware.
  • Support of multiple F&B outlets menu and program modifications and movement of system technology to accommodate operational needs.
  • Develop and maintaining documentation of all programming changes for each F&B outlet to ensure database integrity.
  • Work with F&B managers and directors to ensure menu items and pricing are consistent with the outlets requirements. 

Job Requirements


  • High School diploma or equivalent required.
  • College degree preferred.
  • Administration, security, installation, configuration, and troubleshooting of all site hardware and software.
  • Support of end user, infrastructure, back office and guest environments.  
  • Develop and maintaining documentation of all hardware, systems and software licensing. 
  • Technical on site project assistance for installations and upgrades of property systems and hardware.
  • Vendor communication.
  • Maintain DH&R IT audit compliance.
  • Maintain PCI compliance.
  • Communicate and enforce adherence to all DH&R IT security standards, practices and requirements.
  • Technology implementer partnering with site departments to develop criterion for software system implementation, upgrades and enhancements.
  • Elevate issues as appropriate to senior IT resources after due diligence and review.
  • Liaison for communication of DH&R IT requirements, practices and standards to site.
  • Provide on call 24x7 error resolution for site hardware and systems.