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60FC00C6D9DA8DB0
Lead In-Room Dining Server | Huntington Beach
Property Name
Paséa Hotel & Spa
Job Title
Lead In-Room Dining Server | Huntington Beach
Location
California-Orange County/Anaheim
Company Name
Pasea Hotel & Spa
City
Huntington Beach
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Waitress/Waiter

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description


Job Summary: 

Responsible for assisting with the planning, organization, development and director of the serving staff to operate at the highest food service standards as they relate to efficiency, professionalism, accuracy, and customer service. Provides exceptional food service to guests.

Essential Duties/Responsibilities:

  • Provides guidance and leadership to Servers. Coordinates day-to-day work flow, reviews work assignments, provides training, and provides input into performance evaluations.
  • Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions. 
  • Enters orders to POS system and records guests' choices, special dietary needs and special requests.
  • Keeps kitchen staff informed by noting timing of meal progression. 
  • Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report. 
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Follows all standard food handling, sanitation, TIPS and health department guidelines. 
  • Provides guests a high level dining experience, and resolves guest complaints within scope of authority; otherwise refers the matter to management.
  • Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team Members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team Member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.

Job Requirements:

  • Two years food service experience, preferably in a hotel/resort environment.
  • Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations.
  • Possess a strong knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
  • Must have a general knowledge of wine, beer, liquors, waters and drinks served.
  • Must have excellent customer service/communication skills.
  • Requires ability to perform basic math skills such as addition, subtraction, multiplication and division. 
  • Requires ability to learn and use POS computer systems used at the hotel.
  • Strong attention to detail. Must be able to remain organized and handle multiple tasks.
  • Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
  • Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
  • Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
  • Must know all applicable health standards. 

Physical Requirements: 

While performing the duties of the job the Team Member regularly stands and walks for sustained periods of time. Works at a quick pace, maneuvering between activities occurring simultaneously. The Team Member regularly grasps objects such as plateware and glassware. The Team Member frequently feels the temperature of objects such as extremely hot glassware and plateware. The Team Member regularly reaches by extending hand(s) and arm(s) in any direction while serving and performing other essential functions of the job. The Team Member occasionally stoops, kneels and crouches. The Team Member frequently talks when communicating with members and guests and kitchen staff. The Team Member frequently needs to hear voices while taking orders and interacting with guests. The Team Member is frequently alerted of a coworker's presence from behind to avoid accidents. The Team Member tastes all dishes each day to be able to relay menu information to guests. Many aromas and smells are present in the kitchen and dining areas. Balance is frequently required to prevent falling when walking, standing, moving or carrying plates, beverages and food items. The Team Member occasionally pushes and pulls carts and furniture. Lifting is regularly required to prepare dining areas, serve food and beverages. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move items such as plates, coffee trays, glassware, trashcans, and dishes. The Team Member is required to have close visual acuity to perform the job and assist guests with reading their menu. The Team Member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

The Team Member is subject to environmental conditions found working both inside and outside. The Team Member is occasionally subject to extreme heat, with temperatures above 100 degrees while moving around in the kitchen or performing duties while outside temperatures are high. The Team Member is occasionally subject to loud noise (or music) when working in or around the kitchen and dining areas. The Team Member is subject to hazards, which includes proximity to moving mechanical parts, equipment found in kitchens and food service areas, sharp objects, and exposure to cleaning chemicals. Other hazards may include slick floors and hot plateware or glassware. The Team Member is occasionally subject to atmospheric condition such as fumes, odors, or dusts. The Team Member is required to function in crowded or narrow aisles, passageways or work areas in the kitchen and dining areas.

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Paséa Hotel & Spa is an equal opportunity and E-Verify employer M/F/V/D


(ref. 28505)

Job Requirements


We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.