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68675A99EF3473EF
Lead Concierge
Property Name
Ventana Big Sur
Job Title
Lead Concierge
Location
California-Monterey Peninsula
Company Name
City
Big Sur
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Concierge Desk

For us, hotels aren't simply places to sleep, they're places where dreams are born.

We encourage our employees to make their mark while giving back to their communities and saving the environment.

Job Description


Job OverviewThis position is responsible for the scheduling of spa appointments, greeting and escorting the guests to treatment areas, all while providing information concerning Spa services, treatments, and products. This individual will also provide support in communicating spa incentives, guest requests and programs to all departments related to the transaction.Essential Functions
  • Answer telephones in friendly and courteous manner, providing information, schedule appointments and taking the necessary notes
  • Complete payment transactions prior or post a guests spa/salon treatment
  • Assist in the professional and clean image of all spa and surrounding facilities
  • Communicate all necessary guest information, allergies, and request to the appropriate service provider

Job Requirements


  • Must be detail oriented and have excellent communication skills
  • Previous experience in the spa or salon industry preferred
  • Previous customer service and cash handling experience required
  • Industry related certifications or education a plus