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Property Name
Job Title
Laundry Plant Manager
Company Name
Management Position
Bonus Pay
Position Categories

Job Description


Nashville Hotel


The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description:

To ensure proper training and supervision of all Laundry personnel and to deliver prompt, courteous, cost effective service that complies with Omni standards.


* Checks in before associates come to work.
* Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax, etc.)
* Checks all washing machines and dryers to ensure they are in good working condition.
* Sets priorities for the day for Laundry staff.
* Assign all Laundry associates to their stations when they check-in.
* Keeps count and records of all items processed.
* Personally supervises the spotting and washing of all stained linens/terry.
* Recommends linen to be converted to rags when necessary.
* Fills in a station with connective action if a Laundry associate is absent.
* Oversees the delivery of linens to Food & Beverage and guestroom floors.
* Responsible for the correct folding of all items. Sets priorities for the linen runners in loading and delivery to floors.
* Inspects all linen before it leaves the Laundry.
* Responsible for Laundry associate morale, absenteeism and daily production.
* Responsible for proper station rotation during the day.
* Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Convention Service Manager for all daily specials and weekly/monthly requirements.
* Attends weekly forecast and operations meeting.
* Responsible for all monthly linen inventories.
* Responsible for daily/weekly/monthly payroll, chemical and assorted operating costs. Prepares weekly schedule based on business demand.
* Before leaving each day, make sure all areas are clean, safe, and hazard free and linen is covered and everything securely locked.


* Minimum of 3 years progressive Housekeeping or Laundry Management experience in an upscale, full service hotel.
* Prior experience managing service recovery and associate relations matters required.
* Candidate must have proven leadership skills and must be able to train, develop, and motivate staff.
* Ability to teach employees importance of, and how to interact with internal guests and courteously solve internal requests
* Able to set priorities for the laundry team and provide feedback to others that enhances performance.
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
* Solid understanding of housekeeping and laundry supplies and pars preferred.
* Ability to multi-task and work well under pressure in a fast paced environment
* Ability to train a staff to produce high volumes of work while maintaining quality per Omni standards
* Must be proficient with computers.
* Ability to frequently bend, squat and reach overhead.
* Ability to operate all commercial laundry equipment.
* Ability to lift up to 20 pounds intermittently, and occasionally 50 pounds.
* Ability to push and pull laundry supply carts and other objects weighing up to 75 lbs.
* Stand or walk for an extended period of time or for an entire shift.
* Must be able to work a flexible schedule including nights, weekends and holidays


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Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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