Best Western PLUS Fresno Inn - Fresno, CA
Location: US - CA - Fresno
Assures highest possible level of guest satisfaction by regularly performing duties that support the efficient operation of the Laundry Department while ensuring the satisfactory appearance of the laundry area and equipment.
Duties and Responsibilities:
− Report to work on time, in uniform, with name badge. Uniform and personal appearance is kept clean and professional.
− Able to work a flexible schedule, including weekends and holidays.
− Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and fellow associates.
− Handle all duties according to hotel policies, procedures, internal rules and standards.
− Get daily briefing about extraordinary events to effectively handle all foreseen situations on a daily basis.
− Provide clean, sanitary and inviting hotel linen for the guest.
− Turn in Lost and Found items immediately.
− Separate all linen into specific types.
− Separate spotted and stained linen for special treatment.
− Load and wash linen as directed by vendor and Executive Housekeeper.
− Twice daily, clean lint filters on dryers.
− Load dryers as directed by Executive Housekeeper.
− Dry and fold linen as specified by vendor and SWHM policies.
− Clean and maintain laundry room.
− Clean public areas as assigned.
− Help stock carts with necessary linens and supplies at the end of each day.
− Greets all guests in a friendly manner, and offers guest assistance when needed and whenever possible.
− Reports maintenance deficiencies on work orders to Executive Housekeeper.
− Provides assistance to other employees in a team spirit to contribute to the smooth operation of the department and the hotel.
− Adhere to timing standards.
− Complies with all safety and security policies in accordance with SWHM standards, and reports any variances to Management.
− Report accidents pertaining to guests or personal injury, immediately.
− Attends scheduled meetings and necessary training sessions as requested.
− Understands emergency procedures for the entire hotel.
− Maintain confidentiality of guest information and pertinent hotel data.
− Performs additional duties as directed by management.
Physical, Mental and Environmental Demands:
− Must be able to stand for extended periods of time, walk, walk up and down stairs while carrying objects.
− Must be able to lift up to 25 lbs. and carry up to 40 lbs.
− Must be able to bend, reach, kneel, twist and grip items while working at assigned tasks.
− Must have the manual dexterity and coordination to operate all necessary equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience and Basic Expectations:
− High School Diploma or GED required.
− A team player, yet able to work independently.
− Customer Service Skills and communication.
− Able to organize, plan ahead and manage workload.
− Work cohesively with co-workers as part of a team.
− Ability to work effectively in a fast-paced environment.
Benefits : Vacation & Sick Time, Health Benefits
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.