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Journey Ambassador (20hrs/week) - Hilton Bracknell Hotel

GB - Bracknell
Date Posted:
10/11/16 10:30
Company Name:
Hilton Hotels and Resorts
A Journey Ambassador with Hilton Hotels and Resorts directly addresses the needs of our families and their children's Guest needs in order to ensure an exceptional Guest experience.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?
As a Journey Ambassador with Hilton Hotels and Resorts directly addresses the needs of our families and their children's Guest needs in order to ensure an exceptional Guest experience. . A Planet H Crew Member is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Meet, greet all guests but particularly families and children who enter the lobby area
* Serve as the main point of contact for Families and Children and ensure hotel departments are fully briefed on their requirements
* Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
* Manage, record and resolve promptly Guest or customer complaints
* Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Planet H rooms.
* Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
* Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest, especially with children's birthdays and other celebrations.
* Help create an environment that is not only children and family friendly but not exclusive to all the hotels guest.
* Run regular creative workshops, story time and other related child and family activities.
* Maintain good communication and work relationships in all hotel areas
* Attend all relevant meetings as directed.
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Assist with other departments, as necessary

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for? Journey Ambassadors serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* An ability to listen and respond to demanding Guest needs
* Excellent leadership, interpersonal and communication skills
* Accountable and resilient
* Commitment to delivering a high levels of customer service
* Ability to work under pressure
* Flexibility to respond to a variety of different work situations
* It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Previous experience in a customer service function or in a similar role
* Previous experience with working with children
* A passion for delivering an exceptional level of Guest service
Job Categories
Administration - Non-management
Hilton Bracknell Hotel
Entry Level Position