IT Manager

Great Wolf Lodge - Grapevine

Location: US - TX - Grapevine

May 8, 2018
Great Wolf Lodge - Grapevine
Job Details

  • Work closely with on property staff on systems related issues pertaining to the PMS, POS (40%)

  • Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort. (15%)

  • Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office. (15%)

  • Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies. (5%)

  • Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed. (5%)

  • Administer and enforce GWR license agreements for compliance budgetary accuracy. (5%)

  • Work closely with members of the GWR IT team. (5%)

  • Maintain accurate inventories of equipment while maintain an organized, safe and clean work area.

  • Assist the corporate IT on projects and support related issues in the field or at the corporate office.

  • Prioritize projects and support work-load at the resort.

  • Conduct regular training sessions to keep the knowledge base at the properties current.



  • Any combination of education and experience equivalent to graduation from a four-year college with a bachelor's degree. <Microsoft Certifications a plus>

  • Four years of experience in hybrid networking, server, virtual and physical environments.

  • SCCM administration, and a working knowledge of Cisco and server virtualization is a plus.

  • Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience a must.

  • Excellent communication, organization and presentation skills are necessary.

  • Must be able to effectively communicate to all levels of associates at the properties to ensure an acceptable level of understanding and working knowledge of solutions is achieved.

  • This role requires a passionate approach to user experience, guest experience and service

Physical Requirements:

  • Lift up to 20 lbs., sit and/or stand long periods.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.