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IT Engineer
Property Name:
Mandarin Oriental, New York
Date Posted:
8/4/17 10:30 AM
US - NY - New York

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 11,000 rooms in 24 countries with 21 hotels in Asia, nine in The Americas and 16 in Europe, Middle East, North Africa.

Our aim is to be widely recognized as the best luxury hotel group in the world, providing exceptional customer satisfaction in each of our hotels. The growth strategy of our Group is to successfully operate 11,000 rooms in major business centers and key leisure destinations around the world, whilst continuing to expand our presence globally. Our current portfolio reaches across four continents, and we remain firmly on track with our development plans. The Group regularly receives international recognition and awards for our legendary service hospitality

About Mandarin Oriental, New York

A stunning fusion of modern design with stylish Oriental flair, Mandarin Oriental, New York features 248 elegant guestrooms and suites — all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include Asiate, the hotel's elegant restaurant; The Aviary designed by Tihany Design and with dramatic views of Central Park; a 14,500-square-foot, Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000-square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Time Warner Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the Time Warner Center's collection of upscale retail shops and restaurants.

Scope of Position

In this role, the IT Engineer person will need to familiarize end users on basic software, hardware and peripheral device operation in a guest room environment. The candidate will support PC based workstations.

Duties and Responsibilities

*Support desktops and laptops running Windows 7+ and Mac OS X.
*Provide support for MS Office 2010+ applications.
*Provide support for Windows 8 phones and iOS devices

*Provide expert and creative solutions to user/ guest problems on laptops and desktop systems, to ensure user/guest satisfaction and productivity.
*Research, resolve, and respond to end-user/guest issues/problems/questions received via email, telephone calls, callbacks, or escalations, and provide support on desktop systems, in accordance with current standards and service levels.
*Coordinate user and support issues among corporate sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity.
*Accurately log all support activities in Call Tracking Application, acknowledge, troubleshoot, and resolve all assigned tickets; escalate and follow through when necessary.
*Configure, test, maintain, monitor and troubleshoot end user/guest telecommunications hardware/software, telephony devices, and voice/data products.
*Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
*Develop and provide technical coaching and mentoring to guests and corporate employees.
***Lead or participate in team projects as required.

*Stay current with relevant techonology to he HOTEL


*2 years of Mobile Phone Support experience

*Excellent knowledge of software and applications, including Windows 7+; Microsoft Office 2010+, IE, Microsoft Outlook

*Hands-on hardware and application troubleshooting experience.

*Thorough experience with supporting enterprise-level printers.

*Good knowledge of networking protocols and components within a corporate WAN.

*Able to read and understand technical manuals, procedural documentation, and OEM guides.

*Ability to conduct research into PC issues and products as required.

*Effective interpersonal skills and relationship-building skills.

*Excellent written and oral communication skills.

Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D