Join the most recognizable hotel brand
in virtually every region of the world.

Internship - Reservations - 6 months - valid per 01/2017

Location:
CZ - Prague
Date Posted:
11/11/16 22:31
Company Name:
Hilton Hotels and Resorts
What is the Internship Program?

Along with our graduate development programs, we offer an exciting world of hospitality opportunities to current students and new graduates. We embrace the innovation, diversity and enthusiasm that new talent brings to the company. Hilton Prague views emerging and entry-level professionals as vital to our success in developing a pipeline of future business leaders. These internships aim to give talented graduates, who are also passionate about hospitality, a kick start to their career.

INTERNSHIP opportunities include Event Services, Finance/Accounting, Food & Beverage, Front Office, Housekeeping, Human Resources, Revenue Management or Sales & Marketing. Students receive a 45 days training plan and will be assigned a mentor who will support their personal and professional development.

Reservations Department INTERNSHIP requirements

* Acceptance and entry of reservations by telephone and fax

* Call-off / updating of reservations via the CRS system

* Exact knowledge and correct application of various rates

* Confirmation of reservations by letter or fax

* Correct management of reservation documents

* Observance of the established standards of service

* Adherence to company credit policies

* Ensure Quality Checks on existing reservations

* Set up/maintain an efficient filing system

* To complete all projects relating to hotel internship program with high level of commitment and in time

* To complete all projects relating to hotel internship program with high level of commitment and in time

* Develop effective selling methods

* Development and updating of customer contacts

* Passing on of sales leads to the Sales Department

* Additional F & B, C & E sales etc.

* Obtaining HHonors members

* Take part in Communication Meetings on a regular basis.

* Approach her/his Team Leaders in confidence if any problems arise.

* Always cooperate with fellow Team Members and Team Leaders in the department.

* Is obliged to take part in internal training courses and to implement what has been learnt in daily practice.

* Participation in meetings and training courses


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

What are YOUR learning benefits?


Students receive a variety of unparalleled experiences: access to executive leadership, meaningful projects with tangible outcomes, social and networking events with cross-functional Team Members, and life-long professional relationships.


Students, upon successful completion of the program, may be offered a full-time position with Hilton Worldwide upon graduation, if appropriate, or an opportunity for a second internship or property-level position.


Full-time opportunities following internships are highly competitive and are determined by departmental needs and budget.


Application Criteria


If you are interested, please apply online via www.hilton.jobs or via our Facebook link (Hilton Careers).

What does the Program cover?


INTERNSHIP consists of a 6-month training program which is based in one department. It includes:


Kick-off orientation seminar at designated venue in beginning

Training of hotel operations and functional job knowledge

Assigned property mentor

Classes through Hilton Worldwide University and instructor-led webinars


The criteria are:


Fluent in English. A second modern language would be considered a plus.


Excellent oral and written communication skills, with ability to communicate with diverse team members.


Well organized with attention to detail and ability to carry out tasks independently.


Be able to perform a variety of functions including the completion of practical duties relating to the job role.


An ability to demonstrate an understanding of good customer service and an ability to behave in a courteous and appropriate manner with colleagues and clients.


Selection Process


There is a rigorous selection process that includes education criteria, on line questionnaires, interview. This not only helps to identify the right candidates, but if you are selected, it is the start of your personal development journey with Hilton Worldwide.

Who can I contact for additional questions?


If you still might have any questions, please contact


Alexandra Gaspierik, Cluster L&D Manager

Hilton Prague and Hilton Prague Old Town.

(Alexandra.gaspierik@hilton.com)

Job Categories
Front Desk
Property
Hilton Prague Old Town
Entry Level Position
Yes