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Internship Housekeeping Floor Supervisor (from January 2017)

NL - Rotterdam
Date Posted:
26/11/16 22:30
Company Name:
Hilton Hotels and Resorts
A Housekeeping Floor Supervisor Intern with Hilton Hotels and Resorts will ensure the cleanliness of Guest rooms, public areas, food and beverage outlets, sports facilities, back-of-house areas, and Team Member facilities.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As a Housekeeping Intern, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel including guest rooms, public areas, Food & Beverage outlets, sports facilities, back of house areas and Team Member facilities.

Specifically, you will be responsible for performing the following tasks to the highest standards:

* Assist the Housekeeping Manager and Floor Supervisors in the daily sequence of operations.
* Manage the allocation of work for the public area cleaners and Room Attendants.
* Responsible for issue and acceptance of keys.
* Supervision of HK team members and (if necessary) cleaning companies.
* Carry out routine inspections in all housekeeping areas.
* Responsible for housekeeping measures which serve the health and safety of Team Members and guests, such as administration of the lost property office, key control, safety and security and emergency measures.
* In absence of Linen room attendant take over her responsibilities.
* Responsible for checking all areas that are being cleaned by Housekeeping Team Members.
* Pass on repairs to the technical department and check whether the orders have been carried out.
* Ensure that guest amenities and cleaning supplies are sufficiently stocked in all service area cupboards and Housekeeping store.
* Monitor guest complaints and carry out corrective measures.

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
A Housekeeping Floor Supervisor Intern is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
  • High level of commercial awareness and cost control capabilities
  • Excellent leadership and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • High level of IT proficiency
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Willingness to develop team members and yourself
  • Speak/write/read Dutch & English fluently
  • Currently undertaking a study in the field of Hospitality
  • Minimum length of internship: 6 months

Job Categories
Hilton Rotterdam Hotel
Entry Level Position