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Internship - Front of House Management - min 8 months

NL - Amsterdam
Date Posted:
24/11/16 22:30
Company Name:
Waldorf Astoria™ Hotels & Resorts
As a Front of House Management Intern for the Waldorf Astoria Amsterdam you will be responsible for ensuring that consistent quality of customer service is provided to the guests in accordance with the Waldorf Astoria True Service Standards.

What will it be like to work for this Hilton Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it's with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?
As Front Office Intern, you will provide guests with a memorable stay, to make sure experience is personalized to their needs throughout their stay at the hotel, by ensuring that the team responds efficiently to their enquiries and advises them of the amenities and benefits offered by the hotel. Therefore, must perform the following tasks to the highest standards:


Know the opening times of the different outlets, which also means recognition and taking action if someone is late or absent, support all departments where needed, therefore especially all round experience is very important, recognise guests, anticipate their needs and be pro-active.

Follow Waldorf Astoria standards.

Know what you're selling, be familiar with all the different products and services that are offered at the WAA. Make sure all team members are compliant with the WAA service and grooming standards.
* Support the operational departments. When needed, anticipate their needs.

Collect, read and understand all communications on a daily basis. Support the Front of House Manager with his daily communications and agenda.

Get appropriate information, make a purchase order, fill out a petty cash, be familiar with all the different systems used in the operations and know who to go to and talk to regarding financial figures.

Use Microsoft Word for the different promotions; making menus, posters etc., excel for overview and financial figures, acrobat for the B&D events and Outlook for the internal mail.

Overall knowledge of the different machines in the office, know how to send a fax, how the different printers work and which one to use when, what to print in house and what externally and simple things like making copies.

Set priorities, while having a lot of different projects and tasks.

Work on several different projects and implement them.

Be decisive during the projects as well as on the floor.

Keep the overview on the floor as well as during projects.

Think out of the box, see difficulties as challenges and find solutions, try to find an innovative and different way to present something, so the other team members as well as the guests will be impressed, come up with new ideas.

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Currently attending a Bachelor or Masters degree, preferably in Hotel Management

  • Ability to work under pressure and deal with stressful situations during busy periods.
  • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to collect accurate information and to resolve problems.
  • Any additional language(s) is (are) beneficial.
  • Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards.
  • Gains and maintains a broad cultural awareness.
  • A broad knowledge of the city of Amsterdam, in order to provide a seamless guest experience.
Job Categories
Front Desk
Waldorf Astoria Amsterdam
Entry Level Position