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3B6327F670C4031A
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Property Name
Scottsdale Resort
Job Title
Information Technology Coordinator
Location
Arizona-Phoenix/Scottsdale
City
Paradise Valley
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Administration

Job Description

Location:

Montelucia Resort and Spa

Montelucia

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description:

To oversee and provide support of all onsite Information Technology needs on property.

Responsibilities:

* Maintain all onsite systems and ensure that systems are being integrated according to Corporate Standards.
* Ensure that IT systems and controls are in place to comply with corporate policy and procedures in maintaining compliance with PCI standards, backup policies, and other Corporate IT Standards.
* Facilitate key communication between IT and other departments when emergencies arise maintain ability to be flexible to company needs during emergency situations.
* Encourage and maintain open and clear communication, rapport and cooperation with all internal departments to foster best possible service to all guests.
* Resolve difficult or unusual problems arising with guests or internal customers.
* Participate in daily standup meetings to apprise property on any special events occurring within the IT Department.
* Act as coach and teacher and positive role model for associates and colleagues.
* Attend hotel operational meetings, IT departmental meetings, and associate-related events.
* Assist in monitoring all computer systems within the organization that are operational throughout an associate’s workday
* Ability to troubleshoot problems in a methodical and thorough manner.
* Provide support on all computer systems within the organization
* Perform diagnosis on system problems; recommend and implement solution; or draw upon other resources and/or vendors to resolve issues
* Troubleshoot network and system problems, via phone, remote access or site visitation, if necessary
* Perform routine maintenance functions, including audits and system maintenance
* Troubleshoot wide area network problems
* Assist in administration of networks
* Installation and troubleshooting applications
* Perform special projects and other responsibilities as assigned
* Assist with support in MDF and all IDFs throughout the property
* Provide support for guest room network

Qualifications:

*

Requirements:

*

Bachelor’s degree in Information Technology or related and/or equivalent work experience preferred.

*

Must be able to communicate effectively with internal and external guests

*

Knowledge in hardware trouble shooting, software installation, telephone and voicemail system installation.

*

Experience in a networked computer environment.

*

Excellent oral and written communications skills required.

*

Attention to detail and excellent organizational skills

*

Knowledge of wireless (Wi-Fi) systems

*

Previous Hotel or Resort experience desired.

*

Must be highly detail oriented.

*

Extensive computer skills, proficient in Microsoft Outlook, Word, Excel, PowerPoint and other Microsoft Office applications. Knowledge of Kronos and Birchstreet software highly desired.

*

Strong interpersonal and customer service skills preferred.

*

Ability to work independently and without supervision.

*

Minimum of five years of Customer Service preferably in a professional services environment.

*

Must be able to climb stairs, sit or stand for long periods of time, push, occasionally pull or lift 25 to 30 Ilbs.

*

Must have full range of motion of both arms and hands.

*

May perform other duties as assigned. 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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