In Room Dining - Supervisor

Swissôtel Grand Shanghai

Location: CN - Shanghai

12/11/16 17:30
Job Details
“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe
hotels where we put the emphasis on our people. We strive to provide a
motivating and rewarding environment that attracts inspired and talented people
who are willing to bring news ideas, use & develop their knowledge to
reinvent their career path.

In Room Dining - Supervisor

Position Objective: for you to bring your previous experience
to our in room dining to ensure a high quality, consistent and
personalized experience for all our guests and patrons thereby contributing to
and supporting the reputation of our hotel.

Summary of Responsibilities:

1. Greet each guest promptly, courteously, graciously with eye
contact, a smile and good posture. Answer telephones according to Swissotel
standards and take guest reservations or provide information regarding the

2. Anticipate the needs of guests, respond accordingly to guest
inquiries or problems, and recognize regular guests by name and utilize the
guest’s name consistently.

3. Train and coach, employees in the restaurant to ensure that
established standards are met; daily activities and planning for outlet

4. To be visible in the operation, provide recognition, promote
good public relations, and handle special requests for guests, clients, and
group contacts.

5. Describe and ensure quality of all food items, ingredients, and
preparation methods, as well as provide knowledge of wine and spirits in an
elegantly appointed environment dedicated to an attentive and distinctive
experience for breakfast, lunch, or dinner.

6. To work closely with the Assistant managers, Restaurant
managers, Sous chefs to ensure effective coordination and cooperation between


We are looking for a well organized and creative candidate with
excellent communication and interpersonal skills, who is able to display a
“passion for perfection” and work in a dynamic environment. In addition, the
candidate should possess:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you are interested in embarking on a challenging career with us, we invite you to submit your application online.

Job Level
: Management / Supervisory

: Full-time

: Rotating / Shift Work

Closing Date
: 12.Dec.2016, 8:59:00 PM

Job Number: