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Property Name
William Penn Hotel
Job Title
Ideal Service Agent
Management Position
Bonus Pay
Position Categories
Customer Service

Job Description

William Penn Hotel

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Job Description

This person would be the “one stop shop” for all our guests’ and customers’ telephone needs and to take ownership of ensuring that all of our guests’ requests are fully satisfied in a timely manner.

  • To properly take all guests' Room Service orders, communicate them to the servers and work to expedite their service.
  • To properly perform all control and revenue related paperwork.
  • Excellent communication skills required and some computer skills are preferred.
  • Must be flexible and able to work all shifts; including AM, PM & overnight shift. Possible on call and flexible schedules available

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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