Careers In HospitalityHotelier is defined in the dictionary simply as someone who owns or operations a hotel. We disagree; it is someone who passionately works to exceed guest expectations and finds great pleasure in delighting a guest and creating memorable experiences. At Waterton, we are seeking our definition of hotelier to join us in creating memorable guest experiences, experiences that meet our definition of Resitality, home-like experiences at our hotels with each guest we welcome. Our teams oversee some of our guest's most important moments from business meetings to weddings to that much needed weekend away. No matter the event, our associates are empowered to make our guests feel at home with genuine hospitality.
Working in the hospitality industry is exciting, challenging, fast-paced and full of opportunities to grow!It is an industry that is incredibly rewarding, offering those that make a career of it the opportunity to go from a front desk associate to a general manager or from a dishwasher to an executive chef. It is truly an industry where anything is possible with dedication and hard work, your career is what you make of it, we will help by giving you the tools you need to succeed.
The hospitality industry is incredibly diverse!From the different types of jobs in each location, to the diverse team members you will have the opportunity to work with and learn from. This is a career that allows you to travel the globe and become a student of the world. Or just stay close to home and enjoy the great travel benefits.
Human Resources Manager
The role of the Human Resources Manager is to guide and manage the overall provision of Human Resource procedures, regulations and systems, including employment, wage and salary administration, benefits, training, associate/labor relations, organizational development and payroll. The HR Manager is a key partner in implementing, achieving and maintaining the hotel & company goals and objectives.
Responsible for short and long term planning and management of the Human Resources function:
- Participate in the budget process as it relates to staffing, productivity, benefit costs, and associate/labor relations costs. Recommend the department’s budget and manage expenses within approved budget constraints.
- Monitor staff turnover and recommend changes and improvements.
- Establish, maintain and ensure adherence to all personnel-related policies and procedures.
- Interact with associates and guests, emphasizing relationships with supervisor, subordinates, co-workers and guests in completing assignments. Resolve staff and guest complaints. Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
- Develop, direct and oversee overall hotel recruitment and hiring activities strategies for all exempt and non-exempt positions. Assist in recruitment and interviewing of candidates for all executive positions.
- Support and uphold company philosophy concerning hiring, associate relations, supervision and disciplinary action.
- Conduct wage/salary/benefit surveys of the local market and recommend enhancements of the hotel’s compensation plan.
- Provide hotel-wide communication vehicles and interact in courteous and professional manner with all guests, staff and community members.
- Maintain safety and cleanliness of work areas and associate areas, including, but not limited to, the associate cafeteria and locker rooms.
- Coordinate hotel training programs that provide for specific skills training and management/supervisory development.
- Monitor the administration of performance appraisals in all departments.
- Maintain hotel’s human resources information system so as to provide accurate associate records that comply with all applicable federal, state and local laws.
- Monitor hotel’s compliance with all applicable federal, state and local laws.
- Oversee and investigate all associate relations and labor-related matters as they relate to federal, state and local employment and civil rights laws, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, Pregnancy Discrimination Act, workers’ compensation and comparable state and local laws, and general human and civil rights.
- Must be familiar with applicable collective bargaining agreements and relevant local labor union(s).
- Maintain and administer employment, wage and salary, benefit, OSHA, ERISA, ADA and incentive programs (where applicable).
- Provide guidelines, direction and support in the administration of the coaching and disciplinary process.
Be an effective leader and a role model to all associates.
Candidates most successful in this role will display the following characteristics:
- Interpersonal Communication - connects with people quickly in an outgoing, friendly manner; uses friendly, persuasive communication skills to gain the interest and involvement of others in the work process; projects enthusiasm and is a responsive and strong team leader.
- Ethical – Careful and conservative, detail-oriented; by the book; completes work in accordance to company standards and federal/state regulations; makes decisions carefully and cautiously within the guidelines of established company policy.
- Efficiency – Possesses an extreme sense of urgency; completes work with accurate detail and in accordance with company standards and policies; motivated by a strong sense of duty and responsibility for completing work quickly and correctly.
- Collaborative - Involves the team throughout the whole work process; promotes team participation; ability to train, teach and motivate a team.
- Superior English Communication Skills (written & verbal) Required. Additional languages helpful but not required.
- Advanced Computer Skills (Outlook, Word, Excel & PowerPoint)
- Social Media recruitment knowledge helpful
- Prior experience with an ATS helpful (Taleo Business Edition)
- Prior experience with Time & Attendance systems helpful (Kronos)
- Prior experience with an HRIS system helpful (Ultimate Software - UltiPro)
- Demonstrated ability to multi-task, remain flexible, manage time and work well under pressure
- High School Education or Equivalent Required. College Degree Strongly Preferred (relevant field: Human Resources, Business, Hospitality,etc.)
- PHR/SPHR Certification helpful but not required (CA - Certification helpful in California locations)
- Two - Four years of progressive human resources experience, preferably in the hospitality industry. Hotel Operations Management Experience helpful.
- Proven ability to manage, coach, encourage and guide associates
- Must hold a valid drivers license
Hospitality is a 24/7 industry therefore, candidates should be willing to work weekends and holidays as necessary.
EOE - M/F/D/V/SO