Human Resources Manager
Hilton Garden Inn Miami
Location: US - FL - Miami
REPORTS TO: General Manager/RHG Corporate Director Human Resources/Area Human Resources Manager
Purpose for the Position: To assist and support the operation of the hotel and its staff. To serve as a resource to all staff members. To support the identification of potential staff members by working with RHG Corporate Human Resources and Talent Acquisition in initiating job postings, job searches, and position announcement; conducting initial interviews, and processing all new hire paperwork. To conduct new associate orientation, manage associate files, and assist in the facilitation of the associate benefit offerings. Maintain and enhance the hotel's Human Resources function by planning, implementing, and evaluating associate relations and Human Resources policies, programs, and practices.
- Identify staff vacancies, recruit, interview, and assist in the selection of applicants.
- Administer compensation, benefits, and performance management systems, as well as safety and recreation programs.
- Maintain pay plan by conducting periodic pay surveys, preparing pay budgets; scheduling and conducting job evaluations; recommending, planning and implementing pay structure revisions.
- Recommend and allocate Human Resources, ensuring appropriate matches between personnel.
- Provide current and prospective associates with information regarding job descriptions and duties, policies, working conditions, wages, opportunities for promotion, and associate benefits.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, termination of associates, and administering disciplinary procedures.
- Advise managers on organizational policy matters such as equal employment opportunity, sexual harassment, OSHA training, and other corporate-wide programs. Recommend changes where applicable.
- Ensure compensation and benefits policies are understood; provide input and assist in the establishment of these programs and ensure compliance with legal requirements.
- Plan and conduct new associate orientation to foster positive attitude toward organizational objectives.
- Serve as a link between management and associates by handling questions, interpreting polices and helping resolve work-related problems.
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and associate relations.
- Understand and implement corporate training programs specific to associate development, retention, and succession planning including health and safety programs.
- Maintain records and reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
- Analyze workforce data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of personnel policies and practices.
- Plan and coordinate all personnel training in accordance with corporate programs.
- Conduct exit interviews to identify reasons for associate termination.
- Investigate and report on accidents for insurance carriers.
- Maintain management guidelines by preparing, updating and recommending human resource policies and procedures.
- Understand and assist in personnel forecast to project employment needs.
- Prepare and follow budgets for personnel operations.
- Ensure accurate evaluation, classification and rating of occupations and job positions.
- Ensure legal compliance by monitoring and implementing applicable Human Resource federal and state requirements; conducting investigations; maintaining records; representing the hotel at hearings.
- Ensure action teams are in place and are actively improving against AOS and other programs designed around associate satisfaction, including associate of the month/year.
- Comply with all hotel safety policies and procedures.
To do this kind of work, you must be able to:
- Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Speak and write clearly and accurately.
- Plan your own work and sometimes work of others.
- Interact professionally with fellow staff, guests, and vendor.
- Change work frequently; for example: typing, interviewing, supervising others, etc.
- Perform general duties including typing, dictation and answering telephone.
- Process all paper flow in and out of office.
- Maintain a filing system of reports and pertinent records.
- Answer/forward guest requests, complaints, or questions in a courteous timely manner.
- Receive, open, and sort all mail daily.
- Send and receive faxes.
- Make photocopies.
- Monitor and inventory all office supplies.
- Monitors and maintains associate benefit programs.
- Assist Department Head with maintenance of personnel files.
- Assists other office staff during periods of absence.
- Contacts managerial and staff personnel for collection of dates, statistics, and reports. Performs follow-up reports or special assignments.
- May assign and distribute work under general direction to other clerical and office associates.
- Be available for work days, evenings, weekends, and holidays.
Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required only occasionally. Reaching, handling, feeling, talking, hearing, and seeing. Must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets and office machinery, etc.
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.
Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures.
Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Multi-lingual is a requirement in some regions and at some property locations.
Relationships to Data, People and Things:
Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.
People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants.
Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines