Human Resources Coordinator

Shangri-La hotel, Toronto

Location: CA - ON - Toronto

Job Details

Working with the Human Resources team, participate in the development, implementation and administration of all Human Resources functions, including recruitment, training and development, Colleague relations, social activities and maintaining Colleague records.


Recruitment & Selection:

  • Participate in full cycle recruitment for hourly Colleagues.

  • Initiate and lead the recruitment for interns in all departments.

  • Attend College/University Career Fairs and coordinate the attendance/participation of other Managers.

Health & Safety:

  • Participate and assist in the coordination of the Joint Health & Safety Committee (JHSC).

  • Ensure compliance with the Occupational Health & Safety Act.

Colleague Relations:

  • As a first point of contact, maintain a positive, professional and confidential rapport with all Colleagues

  • Ensure a cohesive, collaborative approach to working relationships by maintaining open and inclusive communication.

  • Take an active role in ensuring a high level of Colleague engagement and internal communication

  • Facilitate the hotel’s Colleague Recognition Program

  • Assist and take a lead in coordinating Colleague appreciation events and activities.

Compensation & Benefits:

  • Coordinate and administer extended health care plan and other colleague benefit programs.

  • Provide assistance to Colleagues and manage Short Term/Long Term disability claims in a timely manner.

Learning & Development:

  • Facilitate and ensure a smooth onboarding process for all new Colleagues.

  • Provide new Colleagues with Orientation Information Packages.

  • Provide administrative support to the Director of Learning & Development, as required.


  • Maintain accurate and confidential tracking of all Human Resources records/reports.

  • Manage the ordering of all office supplies and equipment.

  • Assist and coordinate internal HR Meetings, as well as manage the bookings of the internal boardroom.

  • Assist in managing and/or setting up appointments for the HR Team.

  • Together with the HR Team, provide guidance and leadership for the HR Intern.

  • Assist with the Payroll process by reviewing and tracking the accuracy of time-off request forms before forwarding to the Payroll Manager.

  • Participate in the Corporate Social Responsibility (CSR) committee and assist in facilitating CSR related events.

  • Ensure comprehensive policies and procedures are maintained in line with corporate standards.

  • Remain current with all relevant human resources industry standards and legislation.

  • Provide overall administrative support within the HR Department.

  • Undertake other ad hoc related responsibilities, as required.


The following is considered mandatory for this position:

  • Customer Service Excellence– Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.

  • Detail oriented–Care and attention to details.

  • Functional knowledge–Demonstrates knowledge and competence in technical areas of HR including organizational development, progressive employee relations and work environment, recruitment, training, benefits administration, employment legislation, policy and program development.

  • Communication–Excellent verbal and written communication with 100% fluency in English, ability to write correspondence related to the position.

  • Approachability–Through personal presence, must be highly visible/approachable to Colleagues, Managers, Executives and other Shangri-La Colleagues

  • Decision-making and problem solving– Responds promptly, accurately and reasonably when making decisions, ultimately ensuring successful problem resolution.

  • Conflict resolution–Ability to deal effectively with all Colleagues, demonstrating high levels of patience, tact, diplomacy and confidentiality.

  • Coaches and mentors–Fosters a climate of continuous learning, growth and improvement, and with a strong commitment to the career development of others.

  • Emotional maturity–Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.

  • Ethical conduct and responsibility–Sets a positive example and fulfills responsibilities with the highest diplomacy of integrity, ethics and professionalism.

  • Technology proficiency–Fully competent with current Windows based programs, able to compile analytic reports.

Shangri-La hotel, Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

  • Minimum 1-2 years previous Human Resources/Administrative work experience (hotel/hospitality background preferred).

  • Knowledge of Employment Standards Act and Ontario Labour Law.

  • HR Management and/or Hospitality Degree.

  • CHRP designation achieved or underway.

  • Must hold a valid Canadian work permit to be eligible.

Additional Details
Applicants who do not already have legal permission to work in Canada will not be considered.
Human Resources / Training