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4BF751D98CC42E8C
Logo
Property Name
Hilton Scottsdale Resort & Villas
Job Title
Houseperson
Location
Arizona-Phoenix/Scottsdale
City
Scottsdale
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Address
6333 North Scottsdale Road
Scottsdale, AZ, US
Industry
Hotel/Resort
Position Categories
Housekeeper

Corporate Overview

The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

Job Description

Job overview

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Houseperson cleans hallways, elevators, service areas, stairwells and public areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

What you will be doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Receive assignments, priority requests, keys and supplies from Housekeeping management. Review assignments, retrieve and stock caddie/cart to ensure all supplies are available to properly clean. Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift.

  • Walk all assigned spaces at beginning and end of shift. Remove newspapers, service trays, empty ash receptacles, remove trash and/or linens and note any areas that require immediate cleaning.

  • Clean public areas in accordance with policies, procedures and brand standards. Clean hallways, elevators, service areas, stairwells, etc. Perform quality check on public space televisions, telephones and lamps.

  • Remove soiled linen, towels and trash and place in appropriate locations in the prescribed manner.

  • Assist housekeepers with portable refrigerators, rollaway beds, cribs etc. as needed.

  • Proper use of cleaning equipment and supplies.

  • Respond to and resolve housekeeping requests and complaints by guests.

  • Prompt reports to management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.

  • Prompt turn in to housekeeping management of all articles left in public spaces for entry into Lost and Found.

  • On time and at work when scheduled and in proper uniform

  • Attend department meetings as scheduled.

  • Consistent professional and positive attitude and actions when communicating with guests and associates.

  • Report incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.

  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason.

  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

  • Any other duties / tasks as requested by management.



 

Job Requirements

Requirements

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:


  • High school education or related experience.

  • Familiarity with hospitality industry practices preferred.

Skills and Abilities:


  • Ability to understand and provide friendly guest service.

  • Ability to understand and comply with proper cleaning techniques, procedures and brand standards.

  • Ability to operate a vacuum, mop and properly use cleaning equipment and supplies.

  • Ability to timely complete assigned tasks, identify and investigate issues and resolve basic matters.

  • Ability to follow an appropriate course of action based on policies and procedures.

  • Ability to operate a lamp, coffee maker, phone, TV and other public space equipment.

  • Attention to details with good organizational and efficient time management skills.

  • Consistent professional attitude and behavior with effective listening and communication skills.

  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.

  • Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:


  • The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

  • Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs.

  • While performing job duties, the associate is required to speak, listen and write.

  • The job requires close vision with or without corrective lenses.