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6979590DC32ABCBE
Houseperson (2nd Shift)
Property Name:
Fairfield Ann Arbor
Job Title: 
Houseperson (2nd Shift)
Location: 
Michigan-Ann Arbor
Company Name: 
City: 
Ann Arbor
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
No
Salary: 
US $9.50-US $9.50 / Hour
Bonus Pay: 
No
Accommodation: 
No
Address: 
 
Fax: 
 
Email: 
 
Phone: 
 
We are a rapidly growing entrepreneurial hotel management company dedicated to creating value for our team members, our guests, our owners, and our communities.
   
If you are committed to delighting guests, playing well with others, and thriving under pressure, we offer exciting opportunities for you to perform a key role in our hotels' growth.
   
Why Portfolio?
   
Yes, Portfolio specializes in managing unique, boutique-style destination resorts and significant urban hotels in domestic and international markets.
   
Yes, Portfolio provides entrepreneurial, creative, and financially aware management for hotels that share a defined style and position in their respective marketplace.
   
Yet perhaps the best indication of how we work is our twelfth Compass Point standard by which we operate:
   
"We find ways to live, laugh, and learn as we do our best to provide stellar service to our guests. We realize we need to enjoy the time we spend together, because life is too short not to have a good time along the way."
   
Come join us!

SUMMARY:  The Public Area Attendant is primarily responsible for cleaning and maintaining all public areas in accordance with all housekeeping procedures and standards. S/He will promote a safe working environment and quality service to achieve maximum guest satisfaction. The Public Area Attendant will work with supervisors, inspectors, and other members of the housekeeping team to ensure maximum efficiency.


The Public Area Attendant shall strive to provide exceptional service to guests at all times. S/he will be responsible for exemplifying the Hotel's Culture.


ESSENTIAL JOB FUNCTIONS:



  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

  • Maintain positive guest relations at all times.

  • Create a fresh and inviting atmosphere for guests by making sure all areas of the hotel are clean and tidy.

  • Clean all public areas (hallways, elevators, lobby, vending and laundry areas, etc.) while following safety and security procedures.

  • Maintain extra areas above daily quota upon request.

  • Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.

  • Assist room attendants with moving of heavy furniture and/or equipment.

  • Assist room attendants with any other duties.

  • Respond to guest requests from housekeeping or other departments.

  • Inspect, plan and ensure that all materials and equipment are in complete readiness for service.

  • Assist in maintaining hotel inventory of supplies, linens, and other amenities.

  • Shovel snow in walkways and emergency exits.

  • Assist with set up and tear down of special events and/or banquets.

  • Assist housekeeping staff with laundry removal and unit cleaning.

  • Clean and maintain lobby, entrance doors, and bell trolleys.

  • Promote sanitation, safety, security efforts, and guest services of the Hotel.

  • Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.

  • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.

  • Follow hotel policy with lost/stolen items.

  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

  • Investigate new and improved cleaning and repair methods and instruments.

  • Contribute to guest services and hotel success through teamwork.


Associate is held accountable for all duties of this job and other duties as assigned.


EXPERIENCE & EDUCATION:



  • High school diploma or equivalent

  • One to two years of related experience and/or training

  • Highly organized and detail-oriented

  • Exceptional guest-focus

  • Fluency in other languages beneficial

  • Prior experience using hazardous cleaning chemicals, vacuum cleaners, cleaning accessories, and tools

  • Some computer skills beneficial


JOB REQUIREMENTS:



  • Must be a United States citizen or possess a valid work permit

  • Must be able to read and speak some English

  • Must be able to accurately follow instructions, both verbally and written

  • Must be able to quickly learn simple procedures and techniques

  • Must be detailed orientated and work well under pressure

  • Must be able to work in a fast paced environment

  • Must be professional in appearance and demeanor

  • Must be able to abide by the Hotel's appearance standards and compliance with designated uniform

  • Ability to work a flexible schedule that may include evenings, weekends, holidays, and special events. Schedules are based on occupancy levels and business of hotel

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests


 


WORKING CONDITIONS:



  • Must be able to stand and walk on feet for the majority of the shift

  • Must be able to occasionally lift, carry, push & pull up to 50 lbs.

  • Must be able to perform simple grasping and fine manipulation

  • Must be able to perform repetitive hand & arm movements

  • Must be able to frequently reach overhead 

  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis

  • Bending, stooping, kneeling, hoisting, leveraging ites onto cards, or crawling on floor sometimes necessary to clean

  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)

  • Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)

  • Must be able to work in variable room temperatures


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.


(ref. 20242)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
© Portfolio Hotels & Resorts, LLC.
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