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Houseman | Santa Ana/ OC Airport
Property Name
Doubletree by Hilton Santa Ana/Orange County Airpo
Job Title
Houseman | Santa Ana/ OC Airport
California-Orange County/Anaheim
Company Name
DoubleTree by Hilton Santa Ana / Orange County Airport
Santa Ana
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description

DoubleTree by Hilton Santa Ana Orange County Airport is seeking a highly motivated, self-determined, dynamic individual with a strong commitment to outstanding service to join our team as a Houseperson.

Are you an individual who enjoys working at a continuous steady pace in a service environment? Do you enjoy working in a team oriented culture where providing outstanding and consistent quality service to others in appreciated? Are you attentive to details and have excellent follow through?

If the answer is YES, DoubleTree by Hilton Santa Ana Orange County Airport , one of Pacific Hospitality Group's Orange County Hotels, is looking for you!

Job Summary:

Cleans all public areas including entrances, doorways sidewalks, restrooms, restaurants, meeting areas and lobbies. Responsible for the delivery of all facets of floor care, including, but not limited to, carpet cleaning, marble care and restoration, and cleaning and maintaining other hard floor surfaces. Assists Room Attendants with stripping beds and removing linens. Reports damage, mechanical deficiencies, suspicious activities or

Essential Duties/Responsibilities:

  • Cleans hotel floors by sweeping, mopping, scrubbing, or vacuuming. Steam cleans or shampoos carpets. Strips, seals, finishes, and polishes floors. Performs heavy cleaning duties, such as shampooing rugs,  washing walls and glass, and removing trash.
  • Follows procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures and ensure one's safety and the safety of others.
  • Assists Room Attendants with stripping beds and removing linens as assigned. Moves linens to and from laundry areas and closets. Restocks guest room supplies and linens.
  • Empties trash receptacles and replaces trash bags. Notifies Housekeeping Management about need to replenish supplies.
  • Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
  • May assist with other housekeeping duties as needed.
  • Comply with attendance and be available to work on a regular basis.
  • Demonstrate teamwork responsiveness when asked to do any task consistent with DoubleTree by Hilton Santa Ana Orange County Airport standards.
  • Observe all department rules, regulations, and dress code.
  • Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.

Job Requirements:

  • Ability to interact with all associates and guests of the hotel.
  • Ability to work well in stressful, high-pressure situations.
  • Must be able to stand or walk for long periods of time.
  • Must be able to work semi-independently without direct supervision by following all DoubleTree by Hilton Santa Ana Orange County Airport standards.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.  The employee frequently is required to stand for periods of time and occasionally required to sit, walk, crawl, kneel, stoop, crouch and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  

DoubleTree by Hilton Santa Ana Orange County Airport is an equal opportunity and E-Verify employer M/F/V/D.

(ref. 28119)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.