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Carlson Rezidor Hotel Group is one of the world's largest and most dynamic hotel companies. Operating in over 85 countries and territories worldwide, our brands employ more than 85,000 inspiring people-and we are always looking for great talent to join our team. Our culture encourages employees to innovate, share ideas, take risks, lead, and make a difference.
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Houseman/Linen Runner
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Property Name:
Country Inn & Suites By Carlson, Sunnyvale
Job Title: 
Houseman/Linen Runner
Location: 
California-Silicon Valley/San Jose
Company Name: 
City: 
Sunnyvale
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
No
Salary: 
US $13.00-US $14.00 / Hour
Bonus Pay: 
No
Accomodation: 
No
Highly reviewed Country Inn & Suites By Carlson in the heart of Silicon Valley is seeking an energetic and detail oriented full time Houseman/Linen Runner who is looking to be a part of our fun and dynamic work environment.

Compensation range starts at $13.00 per hour, based upon experience and interview criteria, with benefits and potential for growth into Supervisor role. Houseman/Linen Runners are an essential part of our housekeeping team. In addition to maintaining linen inventories across multiple floors and providing a channel for used linen removal, Houseman/Linen Runners help build and maintain the look and image of the hotel under the direction of the Housekeeping Manager.


What We Provide:


* Access to our company health, dental, and vision benefits
* 401k program through Wells Fargo
* Company paid VTA EcoPass for South Bay public transportation


Responsibilities:

Manages the day-to-day operations of the public space and laundry areas for assigned shifts. Ensures that linen storage rooms, laundry room, supply rooms, and public space areas are spotless and continually restocked and straightened


* Inspects storage rooms and public space areas continually
* Tracks the inventory, disbursement for all linens, cleaning supplies, laundry supplies, etc.
* Tracks laundry movement throughout the property and off property through outsourced laundry providers
* Monitors assigned departments with compliance to safety standards
* Clears all used laundry from guestrooms, room attendant carts, and public spaces while properly sorting and storing laundry for processing


Creates 100% guest satisfaction by providing the Country Inn & Suites Be Our Guest service experience through performance that demonstrates the standards of Caring, Comfortable, and Consistent service


* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Provides genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
* Performs other duties required to provide the service brand behavior and genuine hospitality


Personally completes Room Attendant, Linen Runner, Public Space Cleaner, and other housekeeping departmental duties when needed


* Prepares bed and bath linens
* Cleans and straightens rooms
* Displays and replaces amenities and promotional materials
* Remove trash, soiled linen, etc. and take to appropriate area for pick up
* Maintains supplies necessary to clean rooms efficiently
* Utilize the proper cleaning methods to prevent injury
* Keeps supply carts stocked
* Laundry, pressing and folding, towels, linen, etc.
* Report deficiencies in guest rooms and on guest floors to the housekeeping/engineering management team
* Ensure cleanliness of guest room hallways, elevators, public areas and service corridors in accordance with hotel standards
* Inventory and maintain the cleanliness of the linen closets
* Project an image of professionalism, friendliness and willingness to provide personalized service to our guests
* Adhere to the hotel's lost and found policies and procedures


Requirements:


* Ideal candidate will have experience working in a hotel environment or janitorial service that provides a superior level of guest service and professionalism
* Ability to work quickly while maintaining a close attention to detail
* Must possess the ability to handle multiple tasks at once
* Excellent communication and interpersonal skills
* Ability to effectively communicate with department managers, team members and guests
* Must possess a strong team spirit
* Maintain high energy for long periods of time
* Ability to speak and read English and/or Spanish preferred
* Able to work a variable schedule


Physical Demands:


* Perform repetitive hand and arm movements
* Ability to lift, pull, push up to 70 pounds on an ongoing basis
* Must be able to squat, bend, kneel and twist on an ongoing basis
* Ability to stand for long periods of time
* Occasional lifting of up to 50 pounds
*Ideal candidate will have experience working in a hotel environment or janitorial service that provides a superior level of guest service and professionalism
*Ability to work quickly while maintaining a close attention to detail
*Must possess the ability to handle multiple tasks at once
*Excellent communication and interpersonal skills
*Ability to effectively communicate with department managers, team members and guests
*Must possess a strong team spirit