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Position Details

Loews Ventana Canyon Resort
Loews Ventana Canyon Resort
Management Position:
Entry-level Position:
Position Categories:
Shift Supervisor
Job Availability:

Housekeeping Supervisor- PM

Position Summary
  • Opens the Housekeeping office when scheduled for shift
  • Logs requests, assigns tasks to appropriate staff, and follows up to ensure completion
  • Follows and ensures compliance to all hotel key control procedures by staff
  • Follows and ensures compliance with lost and found procedures
  • Conducts regular inventories of Housekeeping items including chemicals, and cleaning equipment
  • Prepares requisitions for supplies and furniture renovation or replacement with Director approval
  • Coordinates restocking of storage areas
  • Maintains proper condition of inventories
  • Conducts daily inspections of offices, public and back of house areas
  • Provides employees an outstanding model of professional conduct, high morale, and guest service
  • Consistently demonstrates excellent guest service skills
  • Interacts daily in a positive manner with Housekeeping staff
  • Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence
  • Inspects and oversees the duties of Room Attendants and Housepersons
  • Ability to understand and apply productivity formulas
  • Performs multiple activities to meet time critical deadlines
  • Concentrates on staff performance and satisfying needs
  • Records daily attendance information for assigned shifts, inspects daily payroll records and time sheets
  • Assists with bi-weekly compilation of payroll
  • Conducts monthly evaluations of employees who need retraining and daily/weekly follow-up on items from monthly action plans
  • Able to operate floor and carpet care equipment
  • Knowledgeable of Loews Hotels training guidelines and procedures
  • Ensures compliance with established cleaning procedures and maintains quality standards through inspection programs. Inspects all public space assigned each day
  • Reports needed office and public area repairs immediately to Engineering department
  • Examines carpets, drapes, & furniture for stains, damage, & wear – reports needs to appropriate Manager, informs Director of redecorating needs and prepares Engineering work orders as needed
  • Records inspection results and reviews written inspection sheet with Room Attendants
  • Conducts employee safety training to prevent accidents, comply with OSHA regulations & ensure hotel life safety
  • Reviews Room Attendant performance for compliance with government safety, health, and sanitation codes
  • Ensures implementation of OSHA and MSDS requirements
  • Assists Security in investigating and documenting accidents involving Housekeeping department staff
  • Follows up accident reports involving Housekeeping staff with appropriate training in accordance with OSHA guidelines
  • Participates in daily/weekly/monthly department meetings and training sessions
  • Answers Housekeeping phones according to Loews Hotels standards
  • Other duties as assigned
Required Skills and Experience
  • Minimum two years Housekeeping supervisory or related job experience
  • Outstanding communication skills – oral and written
  • Excellent organizational and leadership abilities
  • Ability to stand, stoop, bend, walk during entire shift and to lift and/or move up to 50 lbs.
  • Able to work a flexible schedule, including nights, weekends and holidays


Contact Name:
Marcy Heiman
Human Resources Manager
7000 N Resort Drive
Ventana Canyon Resort
Tucson, AZ, US
520 529 7991
Pay Range:
US $12.50 / Hour
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V