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Position Details

Loews Royal Pacific Resort
Loews Royal Pacific Resort
Management Position:
Entry-level Position:
Position Categories:
Shift Supervisor

Housekeeping Supervisor

Position Summary
Coordinates and oversees the cleaning of offices and public areas to standards. Works with various departments, especially Engineering. Coaches staff in a friendly and professional manner, providing a quality product that exceeds guest expectations. Ensures adherence to Loews Hotels Star Service standards. Train, coaches, counsels, supervises, and inspects the performance of Attendants and public area staff. Completes inventory and requisition responsibilities.

• Opens the Housekeeping office when scheduled for shift
« Logs requests, assigns tasks to appropriate staff, and follows up to ensure completion
« Follows and ensures compliance to all hotel key control procedures by staff
« Follows and ensures compliance with lost and found procedures
« Conducts regular inventories of Housekeeping items including chemicals, and cleaning equipment
« Prepares requisitions for supplies and furniture renovation or replacement with Director approval
« Coordinates restocking of storage areas
« Maintains proper condition of inventories
« Conducts daily inspections of offices, public and back of house areas
« Handles complaints in accordance with Loews Hotels “Handle Guest Complaint” standards, ensuring guest satisfaction
« Provides employees an outstanding model of professional conduct, high morale, and guest service
« Consistently demonstrates excellent guest service skills
« Interacts daily in a positive manner with Housekeeping staff
« Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence
« Inspects and oversees the duties of Attendants and House Persons
« Ability to understand and apply productivity formulas
« Performs multiple activities to meet time critical deadlines
« Concentrates on staff performance and satisfying needs
« Records daily attendance information for assigned shifts, inspects daily payroll records and time sheets
« Assists with bi-weekly compilation of payroll
« Conducts monthly evaluations of employees who need retraining and daily/weekly follow-up on items from monthly action plans
« Able to operate floor and carpet care equipment
« Knowledgeable of Loews Hotels training guidelines and procedures
« Ensures compliance with established cleaning procedures Maintains quality standards through inspection programs Inspects all public space assigned each day
« Reports needed office and public area repairs immediately to Engineering department
« Examines carpets, drapes, & furniture for stains, damage, & wear – reports needs to appropriate Manager, informs Director of redecorating needs
« Records inspection results and reviews written inspection sheet with Attendants
« Prepares Engineering work orders as needed
« Conducts employee safety training to prevent accidents, comply with OSHA regulations & ensure hotel life safety
« Reviews Room Attendant performance for compliance with government safety, health, and sanitation codes
« Ensures implementation of OSHA and MSDS requirements
« Assists Security in investigating and documenting accidents involving Housekeeping department staff
« Follows up accident reports involving Hskpg staff with appropriate training, taking into account OSHA guidelines
« Participates in daily/weekly/monthly department meetings and training sessions
« Answers Housekeeping phones according to Loews Hotels standards
« Other duties as assigned

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
Required Skills and Experience
« Dedicated professional working at the highest standards of quality service and staff development
« Minimum two years Housekeeping supervisory or related job experience
« Outstanding communication skills – oral and written
« Excellent organizational and leadership abilities
• Ability to stand, stoop, bend, walk during entire shift and to lift and/or move up to 50 lbs.
• Good visual acuity and
« Able to work a flexible schedule, including nights, weekends and holidays

Preferred Skills and Abilities
« Able to communicate well in conversational English
« Computer literate in Word and Lotus 123 or Excel
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V