Housekeeping Supervisor
Property Name:
Wyndham Houston - Medical Center Hotel and Suites
Job Title 
Housekeeping Supervisor
Location: 
Texas-Houston
Company Name: 
Wyndham Hotel Group
City: 
Houston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.  

Education & Experience:
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Two to three years of progressive experience in a hotel or related field preferred. 
  • College course work in related field helpful. 
  • Previous supervisory responsibility preferred. 
Physical Requirements:

  • Flexible and long hours sometimes required. 
  • Medium work - Exerting up to 50 pounds of forced occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
  • Ability to stand during entire shift. 
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V). 

General Requirements:


  • Must
    be able to effectively communicate both verbally and written, with all
    level of employees and guests in an attentive, friendly, courteous and
    service oriented manner.
  • Must
    be effective at listening to, understanding, and clarifying concerns
    raised by employees and guests.
  • Must
    be able to multitask and prioritize departmental functions to meet
    deadlines.
  • Approach
    all encounters with guests and employees in an attentive, friendly,
    courteous and service-oriented manner.
  • Attend
    all hotel required meetings and trainings.
  • Maintain
    regular attendance in compliance with Wyndham Hotel Group Standards, as
    required by scheduling, which will vary according to the needs of the
    hotel.
  • Maintain
    high standards of personal appearance and grooming, which includes wearing
    the proper uniform and nametag.
  • Comply
    with Wyndham Hotel Group Standards and regulations to encourage safe and
    efficient hotel operations.
  • Maximize
    efforts towards productivity, identify problem areas and assist in
    implementing solutions.
  • Must
    be effective in handling problems, including anticipating, preventing,
    identifying and solving problems as necessary.
  • Must
    be able to understand and apply complex information, data, etc. from
    various sources to meet appropriate objectives.
  • Must
    be able to cross-train in other hotel related areas.
  • Must
    be able to maintain confidentiality of information.
  • Must
    be able to show initiative, including anticipating guest or operational
    needs.
  • Perform
    other duties as requested by management.
  • Maintain
    a warm and friendly demeanor at all times.


  • Fundamental Requirements:
  • Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees. 
  • Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained. 
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according too hotels standards. 
  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked. 
  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time. 
  • Maintain key control. 
  • Handle items for "Lost and Found" according to the standards. 
  • Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings. 
  • Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment. 
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift. 
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. 
  • Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed. 
  • Assist with training of Housekeeping staff. 
  • Ensure completion of cleaning projects on a biannual basis.  
  • Ensure overall guest satisfaction.  









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