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59FB3BFACD852C3E
Housekeeping Supervisor
DoubleTree by Hilton Hotel Los Angeles - Norwalk
Norwalk, CA, US 90650
Norwalk
CA
90650
8/10/17 12:00 PM
9/9/17
Hotel/Resort
Housekeeper
No
 

This is a career opportunity with Interstate Hotels & Resorts. Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.



-Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.



-Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.



-Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.



-Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.



-Respond to guest requests, concerns and problems to ensure guest satisfaction.



-Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.



-Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.



-May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.



-Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.



Knowledge and Skills:



Education:High school education or equivalent experience




Experience:Experience required by position is from one to two years of employment in a related position with this company or other organization(s)



Skills and Abilities:Requires working knowledge of Housekeeping and the hotel's/ Interstate's services, policies and operations. Working knowledge is generally learned on-the-job.



Requires supervisory skills.



Ability to communicate information and hotel services to management and guests.



No. of employees supervised:Six plus employees



Travel required:None



Hours Required:Eight hour shift;must be flexible, scheduled days and times may vary based on need.



Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.



 
Requirements
 
 
 
http://careers.interstatehotels.com/jobs/1091749-housekeeping-supervisor/frame?source=hcareers
ihr Hotels and Resorts logo

Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Position Info
Location: US - CA - Norwalk
Position: Housekeeping Supervisor
Salary:   
Management Position: No
Bonus Plan: No
Contact Type: Employer
Industry Categories: Hotel/Resort
Position Categories: Housekeeper
Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

Logo
DoubleTree by Hilton Hotel Los Angeles - Norwalk
Housekeeping Supervisor

Position Description

This is a career opportunity with Interstate Hotels & Resorts. Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.



-Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.



-Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.



-Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.



-Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.



-Respond to guest requests, concerns and problems to ensure guest satisfaction.



-Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.



-Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.



-May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.



-Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.



Knowledge and Skills:



Education:High school education or equivalent experience




Experience:Experience required by position is from one to two years of employment in a related position with this company or other organization(s)



Skills and Abilities:Requires working knowledge of Housekeeping and the hotel's/ Interstate's services, policies and operations. Working knowledge is generally learned on-the-job.



Requires supervisory skills.



Ability to communicate information and hotel services to management and guests.



No. of employees supervised:Six plus employees



Travel required:None



Hours Required:Eight hour shift;must be flexible, scheduled days and times may vary based on need.



Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.



 
Requirements
 
Requirements
Requirements
 

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