Housekeeping Supervisor
Property Name:
Silverado Resort & Spa
Job Title 
Housekeeping Supervisor
Location: 
California-Napa/Sonoma
Company Name: 
Wyndham Hotel Group
City: 
Napa
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Silverado Resort and Spa is seeking qualified candidates for the position of Housekeeping Supervisor. The Housekeeping Supervisor oversees the day-to-day operation of the housekeeping department providing supervision of the housekeeping staff under guidance of the Director of Housekeeping. Essential Functions include but are not limited to:

  • Controls, monitors and communicates room status with front desk.
  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Inspects, monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas as assigned.
  • Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns regarding housekeeping/laundry services.
  • Enforces standard procedures for the acceptance, security and return on guest lost and found items.
  • Assists in conducting inventories of uniforms, linen, supplies and equipment as required and orders and receives supplies so as to maintain adequate inventory levels.
  • Turn in ready rooms to computer as soon as they become available; turn in discrepancies with front desk daily before the end of shift.
  • Turn in maintenance requests daily.
  • Monitor and follow up on Room Attendant and Houseperson assignments daily.
  • Provide on-going training to Room Attendants and Housepersons.
  • Assist in cost control and payroll

  • High school education, GED, or equivalent experience.
  • Minimum 3 years of experience working in housekeeping is required in a high volume hotel, conference center or resort with at least one of those in a supervisory role.
  • Outstanding management, organization, communication and leadership skills.
  • Ability to successfully coordinate staff in a high volume, time sensitive environment.
  • Maintain sanitation procedures and organization of work area adhering to all OSHA and local health department regulations.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Highly organized and detail-oriented.
  • Must be able to abide by the company appearance standards and compliance with the designated uniform.
  • Must be able to work any shift, weekends, holidays, and special events, as needed.
  • Must have employment eligibility in the U.S.
  • Basic office skills, experience with personal computer & Microsoft Office, general office equipment and 10-key calculator.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. Must be able to lift up to 50 lbs. and work the majority of shift in a standing position. The employee frequently is required to talk or hear.

About Silverado Resort and Spa

Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country! Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, it’s all tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there’s more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it’s all close to more than 400 wineries. The fine and casual dining within the resort’s restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. It’s all designed to ensure the perfect Napa Valley Wine Country stay for any and all visitors.

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